IQOS - Refer a Friend Program Terms and Conditions

REFER A FRIEND PROGRAM (MEMBER GET MEMBER)
TERMS & CONDITIONS

The Refer a Friend Program (Member Get Member) with details provided in ANNEX A (“Offer”) is open to legal age users who are at least 18 years old and above (as of the date of his/her participation in the Offer) residing in the Philippines who would otherwise smoke or use tobacco or nicotine containing products (“Customer”).

I. GENERAL

1. This Offer is being carried out by ActivAsia Inc. (“AAI”) as an authorized distributor/retail partner of PMFTC products. IQOS Stores are operated by AAI and IQOS coaches are authorized sales representatives of AAI. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC") and the online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor/retail partner of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers.

2. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity with prior approval of the Department of Trade and Industry.

3. By participating in the Offer, Customer confirms his/her consent to process his/her personal data provided as part of the Offer. Details of such processing are described in Philip Morris International’s (PMI) Consumer Privacy Notice found at https://www.pmiprivacy.com/en/consumer and AAI’s Data Privacy Consent Policy.

4. Government Warning: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by nonsmokers.

II. AGE VERIFICATION

1. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before PMFTC products can be purchased and/or delivered to the Customer. The following valid Government Issued IDs are acceptable as proof of age: Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

ANNEX A
MECHANICS

REFER A FRIEND (MEMBER GET MEMBER)

1. Eligibility/Who can Avail:

(a) The offer is open to all Referees (Adult Consumer) with access to a referral code shared to them by a Referrer.

(b) The Referrer can participate in the Offer by sharing his/her referral code with a Referee. A Referee can access their referral code once they have a linked IQOS Device.

(c) The Referee can participate in the Offer by using the referral code to purchase his/her first IQOS device kit. Note that the Referee can only choose from the following IQOS device kits to purchase using the referral code:

1. IQOS ILUMA i

2. IQOS ILUMA i One

2. Duration of the Offer and Where to Avail:

(a) Offer period is from April 1, 2026 – December 31, 2026 only.

(b) The offer could be redeemed through the following:

a. Official IQOS Stores

b. IQOS.com

c. Lighter’s Galore

3. Specific Terms of the Offer:

(a) The Referrer will share his/her referral code with the Referee, and the Referee will enjoy a discount when purchasing his/her first IQOS device kit.

(b) The Referrer will receive an IQOS Voucher for every successful first IQOS device purchase by a unique Referee using the Referrer’s referral code.

a. April 1 to December 31, 2026:

i. Referee’s discount amount: Php 200

ii. Referrer’s IQOS voucher reward value: Php 200

(d) With a valid referral code, the Referee will be given a discount which they can use to purchase his/her first IQOS ILUMA i One or IQOS ILUMA i device.

(e) A Referee can only use a Referrer’s voucher once. Once the voucher has been used by the customer, he or she may no longer use any Referral voucher in the future.

(f) The Referrer may receive an IQOS Voucher for a maximum of twenty (20) times only based on a total of twenty unique and successful referral transactions using his/her referral code.

(g) The IQOS Voucher reward notification will be sent to the Referrer’s registered IQOS.com email address and/or mobile number. It is the responsibility of the Referrer to update his/her personal details in their IQOS.com account to ensure timely receipt of the confirmation notice or message.

(h) As long as it is proven that the IQOS Voucher reward notification was sent to the Referrer’s registered IQOS.com email address and/or mobile number, then PMFTC or its authorized representative/service provider shall not be liable for any failure of the Referrer to redeem or use any voucher and will not refund any voucher due to any alleged non-receipt by the Referrer of the confirmation notice or message.

(i) For orders using the Referrer’s referral code or IQOS Voucher that led to failed transactions (e.g. order cancellation, failed payment, failed delivery, etc.), a Referrer may request a one-time replacement IQOS Voucher from IQOS Customer Care, subject to the following:

a. Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer (Referrer in this case) during delivery, etc.) and the value of the IQOS Voucher that was used that led to a failed transaction

b. Referrer’s eligibility for the Offer and compliance with the requirements of the Offer

c. If still eligible to use the IQOS Voucher, IQOS Customer Care will send the replacement IQOS Voucher to the Referrer’s nominated email address as reflected in IQOS.com. It is the responsibility of the Referrer to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement IQOS Voucher.

d. As long as it is proven that the replacement IQOS Voucher notification was sent to the Referrer’s registered IQOS.com email address and/or mobile number, then PMFTC or its authorized representative/service provider shall not be liable for any failure of the Referrer to redeem or use any voucher and will not refund any voucher due to any alleged non-receipt by the Referrer of the confirmation notice or message.

(j) This voucher cannot be used in conjunction with other offers/promos/discounts, but customers who avail of this offer are also eligible to receive the starter kit.

(k) The voucher is not transferable and not convertible to cash.

General Term & Conditions

1. This Offer is being carried out by ActivAsia Inc. (“AAI”) as an authorized distributor of PMFTC products. IQOS Stores are operated by AAI and IQOS coaches are authorized sales representatives of AAI and/or authorized third party service providers of PMFTC Inc. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC") and the online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers.

2. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

3. Customers using multiple IQOS.com accounts to participate in the Offer are disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

4. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

5. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

6. By participating in the Offer, Customer confirms his/her consent to process his/her personal data provided as part of the Offer. Details of such processing are described in Philip Morris International’s (PMI) Consumer Privacy Notice found at https://www.pmiprivacy.com/en/consumer and AAI’s Data Privacy Consent Policy.

7. Important information: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by non-smokers. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

1. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before items can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

2. In cases where Customer cannot accept the delivery, an authorized representative who is at least eighteen (18) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

a) Valid government issued ID of representative for identity check and age verification

b) Copy of a valid government issued ID of Customer for identity check and age verification

c) Signed authorization letter indicating the order reference number and stating that the Customer is authorizing the representative to receive the orders (IQOS ILUMA Prime, IQOS ILUMA and IQOS ILUMA One, BONDS BY IQOS, or IQOS ORIGINALS One Device Kit and the Starter Kit choice of TEREA™, BLENDS, or HEETS™ packs and order reference number).

The courier will not be able to deliver the Customer’s IQOS ILUMA Prime, IQOS ILUMA and IQOS ILUMA One, BONDS BY IQOS, or IQOS ORIGINALS One Device Kit Device Kit and respective Starter Kits if any of the above-required documents are not presented.

1. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times. A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

For credit card transactions:

For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

2. For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

3. In instances of non-eligibility of the Customer to avail of the Offer, Customers who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.3.

1. IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

2. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this terms and conditions, including the mechanics are final, and no objections and/or appeals thereon will be entertained.

3. Customers availing the Offer agree and confirm the following:

that you are a legal-age smoker at least 18 years old or above as of the date of his/her participation in the Offer;
that you have read and understood the terms and conditions detailed herein;
that you agree to follow the applicable mechanics of the Offer;
that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

4. If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team. For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

5. PMFTC/AAI will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.