Contact IQOS Support

Contact IQOS Support

IQOS Customer Support is here for all your questions​

IQOS Customer Support is here for all your questions​

A person conducts an online diagnostic on a black IQOS ILUMA prime charger

Online device troubleshooting

Online device troubleshooting

Run a quick online troubleshooting for your IQOS device. Find solutions and resolve issues easily.​

Run a quick online troubleshooting for your IQOS device. Find solutions and resolve issues easily.​

Start Here

Start Here

A person conducts an online diagnostic on a blue IQOS ILUMA pocket charger

Find the answer to the frequently asked questions​

Find the answer to the frequently asked questions​

See the most frequently asked questions and find the answer you are looking for your device, your order, IQOS services and support​, and more.

See the most frequently asked questions and find the answer you are looking for your device, your order, IQOS services and support​, and more.

Go to FAQs

Go to FAQs

An IQOS ILUMA ONE device placed on a laptop next to a mobile phone on a table.

Use our 24/7 Live Chat

Use our 24/7 Live Chat

Get real-time help from our digital IQOS Customer Care using the chat icon.

Get real-time help from our digital IQOS Customer Care using the chat icon.

Something we haven’t covered?

We're here for you seven days a week,
8:00AM to 9:00PM.

Something we haven’t covered?

We're here for you seven days a week,
8:00AM to 9:00PM.


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Our inbox is never too full. Reach out via email at contact.ph@IQOS.com
 

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Our phone line connects you directly to an IQOS Customer Care Agent. Call us at #983838.

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YouTube

Watch how-to videos and guides

Subscribe

Facebook

Get help and latest updates on our Facebook page

Follow Us

 

IQOS Stores

Find an IQOS store near you for our IQOS experts to assist you

Find IQOS Store

Email

Our inbox is never too full. Reach out via email at contact.ph@IQOS.com

Email us

Phone

Our phone line connects you directly to an IQOS Customer Care Agent. Call us at #983838.

Call us