Your personal IQOS coach

A helping hand in getting to know IQOS.

     
     

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

They are here for you

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.

Ready for IQOS?

Remember you won’t be alone. Your personal IQOS coach will be in touch to help you get started. All it takes is a click.

Something we haven’t covered?

There are several ways you can reach us.

 

Use our live chat

Chat to our personal coaches in real time. They’re available on Sunday - Thursday 9 AM till 6 PM. Just give them a message and they’ll say hello within seconds.

Let's chat

 

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. 

Get in touch

 

Send us an Email

Write to us at contact.mv@pmi.com. Our inbox is never too full.

 

Email us


No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
 

Look through our FAQ