Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.


Create an IQOS account, register your device, unlock your extended care and support.

Discover more

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Experience IQOS without commitment, guidance and support.

Discover IQOS In-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.


Experiences are better shared.


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Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting *

Online troubleshooting tools for you to fast-track fixing your device.

Product care

Ways to care for your device.

* Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Find a local IQOS shop with our store locator


Give us a call on 800 300 4767


We promise to get back to you within 24 hours