IQOS ILUMA i PRIME
Care you can count on
IQOS ILUMA i PRIME
Care you can count on
IQOS ILUMA i PRIME
Care you can count on
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Accidental Damage Coverage
Get a free device replacement if yours is accidentally damaged.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available on Sunday - Thursday 9 AM till 6 PM. Just give them a message and they’ll say hello within seconds.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOSTM generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKSTM. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.