How to reach IQOS Support

Still have questions? We are here to help.

Live chat

Talk with one of our IQOS experts Live.
Sunday - Thursday: 9 AM till 6 PM

Let's chat

Person assembling an IQOS holder

Online self diagnostics tool

Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

Get started


We are here to help. Here are some other ways to contact us.

Store locator

Find a local IQOS shop with our store locator.


Give us a call on 8003004767.


Write to us at We promise to get back to you within 24 hours.