Your first steps
with IQOS
ILUMA

Your first steps
with IQOS
ILUMA

Get started with your new IQOS ILUMA with a few easy steps

1. Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the IQOS power adaptor.

2. By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger.

3. Gently insert a SMARTCORE STICK™. The Autostart is activated upon insertion of the SMARTCORE STICK™. If the Autostart is disabled, you can press the button on the Holder to start the experience. One vibration and lights pulsing slowly means it’s heating up the SMARTCORE STICK™. Two vibrations and light(s) ON means it is ready for use.

4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the SMARTCORE STICK™ and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.

5. When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.

Charging your IQOS ILUMA

1. Tap the button on your IQOS ILUMA Pocket Charger to check its battery level. If the top bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences*.

2. Check the status lights on your IQOS ILUMA Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times, this indicates you need to recharge your Holder.

3. Remove the SMARTCORE STICK™ and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.

*Depending on usage

Advanced features and smart gestures

Autostart
Your IQOS ILUMA Holder starts preheating automatically after you insert a SMARTCORE STICK™. This feature is available by default.

Lift up
Lifting up the Holder when you are not in an experience will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left:
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%

IQOS ILUMA usage tips

Inserting SMARTCORE STICKS™

Make sure you only use SMARTCORE STICKS™ with your IQOS ILUMA. They are single use so ensure you do not reinsert a used one.

Keeping battery power

Charging your IQOS ILUMA Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS.

Customising your device

You can simply enable/disable the smart gestures through the IQOS app and you can also tune certain parameters such as light intensity and vibrations.

Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device.
Do not ingest or disassemble with previous IQOS™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information

 
   
             

IQOS ILUMA User Guide

IQOS ILUMA User Guide

Our IQOS ILUMA User Guide will let you deep dive into how your device works and how to use it.

Our IQOS ILUMA User Guide will let you deep dive into how your device works and how to use it.

Download

Download

         

 

 

   

Having problems?
Troubleshoot your IQOS ILUMA

Self-diagnosis

Something we haven’t covered?

There are several ways you can reach us.

 

Use our live chat

Chat to our personal coaches in real time. They’re available on Sunday - Thursday 9 AM till 6 PM. Just give them a message and they’ll say hello within seconds.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. 

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Send us an Email

Write to us at contact.mv@pmi.com. Our inbox is never too full.

 

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