If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Your device might already be registered for our International Assistance, but if it’s not, register with us by calling to our Care center at 800 300 4767 or visiting our store to get peace of mind, even when you’re away
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available every day from 5am to 6pm. Just give them a message and they’ll say hello within seconds.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
