TEREA tobacco sticks - FAQs

1. How do I tell the difference between used and unused TEREA sticks?

Used tobacco sticks have two indicators that tell you if they’ve been used. The paper around the filter is slightly creased, and there will be a slight tobacco vapor stain on the paper. We recommend you dispose of the stick immediately after use to avoid any confusion. Another way to avoid reusing a TEREA stick is by placing it back in the pack upside-down. When you elect your TEREA stick check that the wavy line is visible.

2. What’s the correct way to insert a TEREA stick?

Insert your TEREA stick into the IQOS ILUMA i holder, making sure the TEREA logo is face up. If correctly inserted, the logo will remain visible when you push down gently.

3. How do I dispose of TEREA sticks?

When you’ve completed your tobacco experience, dispose of the sticks immediately according to your local waste disposal regulations.

4. What’s inside a TEREA stick?

Let’s get to know the innovative TEREA stick design and find out what makes it perform so well:

The heating element: An innovative metal heating element, coated with stainless steel and placed inside the tobacco part of the stick for seamless heating of tobacco.

The tobacco part: A carefully selected, finely ground and specially prepared tobacco blend.

The front seal: Keeps your IQOS ILUMA holder clean after use with no tobacco residue left and ensures easy insertion and extraction of the tobacco stick.

The air-flow chamber: Ensures that just the right amount of aerosol passes throughout the stick for a satisfying and easy draw.

The cooling plug: Cools down the aerosol temperature. It’s made of cellulose acetate, which delivers the best cooling efficiency yet.

The protective wrap: Our new protective paper wrap contributes to a cleaner experience after use.

The filter: This part of the TEREA tobacco stick is your mouthpiece.

5. Why do TEREA sticks have two filters?

To deliver you a cleaner experience. The filter tips at both ends of TEREA sticks eliminate any residual tobacco falling out and circulating in your IQOS ILUMA. So you don’t have to clean your device every time you use it.

6. What is the metal inside TEREA tobacco sticks? Should I be concerned?

TEREA tobacco sticks are designed to be used only with IQOS ILUMA i devices that have SMARTCORE INDUCTION SYSTEM^TM, which uses a metal heating element coated with stainless steel and placed inside a TEREA tobacco stick for heating of tobacco. TEREA tobacco sticks should be kept out of reach of children and pets at all times and should not be taken apart, as the metal heating element has sharp edges. Swallowed TEREA tobacco sticks can cause serious injury to internal organs due to the presence of this metal heating element. If TEREA tobacco sticks are swallowed, seek medical attention immediately. Always dispose of TEREA tobacco sticks immediately after use according to local waste disposal regulations.

7. Which are the available TEREA flavors?

TEREA tobacco sticks are available in 6 different flavors to cover every taste profile. There are rich and refined blends.

Russet: Rich & intense

Sienna: Robust & round

Amber: Balanced & robust

Teak: Mellow & rounded

Yellow: Mellow & bright

Silver: Refined & balanced

You can learn more on the article about TEREA tobacco sticks!

8. Can I use a TEREA tobacco stick more than once or stop my experience and resume it after a while?

TEREA tobacco sticks are disposable and should not be used with pauses. They should also never be reused or lit with a lighter or a match.

9. Why can I not insert a TEREA tobacco stick?

This may be happening because part of the previous TEREA tobacco stick may have been left inside your IQOS ILUMA i. Please try to gently remove it from the device with a pair of fine tweezers or a toothpick and dispose of it immediately. Please do not use any sharp tools to remove the stick, as you are likely to cause damage to your device, which won’t be covered under warranty.

10. How can I remove the broken TEREA stick from my IQOS ILUMA i?

When a TEREA stick breaks inside the IQOS ILUMA i device, this may make it difficult to extract. If you find that your TEREA gets stuck in your device, it’s important that you follow the recommended guidelines on how to remove it. The ILUMA Stick Remover tool has been developed to help with removal of broken sticks stuck in the holder. Find out how to get an ILUMA Stick Remover for free. The ILUMA Stick Remover enables adult users to remove a broken TEREA stick easily and safely from the Holder. After removal of the broken stick, the IQOS ILUMA i device will be ready to be used again. Keep in mind that this tool should only be used with IQOS ILUMA i devices (IQOS ILUMA i and IQOS ILUMA i ONE).