Account & Registration - FAQs

1. How can I register on IQOS.com?

You can visit the registration form of iqos.com and complete the steps of the form. The process is easy and quick. You will only be asked to register your personal data (name, surname,) your email, as well as set your password.

2. Where can I find my IQOS account and what can I do there?

Click the profile icon on the top right of the website, login in to your account and visit your account page, where you will be able to edit your email, change your password and change your consents.

3. How do I change my password/email?

In order to change your password or email address first of all you need to login and visit your account page.

For the update of your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.

For the update of your password, you can visit the “Password” section and click on the “edit” icon. After confirming your current password you can set a new one. If you have never set a password in the past, you will be asked to set a new one.

4. I’ve forgotten my password, should I do?

If you have forgotten your password, you can click on the “forgot password” button in the login page and follow the instructions.

5. How do I sign in?

IQOS.com provides one way in order to sign in.

Email and Password The only way to login is by entering your email address and password. If you have forgotten your password you can click on the “forgot password” button.

6. Why do I get an error message when registering with IQOS? // The information I entered is correct. Why can't I still register?

When registering in the IQOS.com make sure that you don’t have already created another account. This means that the email address you provide shouldn’t be registered in another account. If you face any difficulty please contact with IQOS customer support team.

7. I have forgotten the email I used during registration, what should I do?

Visit an IQOS Store so they can tell you which email address you used to register.

In your account page you can review all your personal information as well as your email address. If you face any difficulty please contact with IQOS customer support team

8. Why should I verify my email?

By verifying your email you will be able to:

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