HeatControl Technology - FAQs
IQOS is an alternative for adult smokers who would otherwise continue to smoke and want the real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It’s not for people who have quit smoking or have never smoked.
IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a vapour that contains nicotine.
IQOS and TEREA tobacco sticks are not for people under 18 years old. Please see the Important Information for more details.
No. IQOS is not a device intended to help you quit smoking. If you’re thinking about the health effects of smoking, your best option is to quit tobacco altogether.
IQOS is an alternative to smoking because it heats tobacco instead of burning it. It gives you a real tobacco taste without fire, ash or cigarette smoke, and less smell than cigarettes.
If you’re thinking about the health effects of smoking, your best option is to quit tobacco and nicotine altogether.
No, you can’t. Your IQOS device has been designed to work exclusively with SMARTCORE STICKTM, and vice versa.
You should always respect the rules of the place you’re in and use common sense when using IQOS around other people, including children under the age of 18.
TEREA sticks are defined as tobacco products and are therefore subject to the same restrictions regarding the areas they can be freely used. Specifically in Malta, its use is prohibited in indoor public spaces under the anti-smoking law, while similar regulations apply in many EU countries.
If you’d like to use IQOS outside of Malta, please observe the local regulations that apply for tobacco products.
The permissibility of importing TEREA tobacco sticks can vary from country to country. When traveling abroad, you should familiarize yourself with local import regulations. Before departing on your journey, please check the quantity that is permissible to bring into your destination country. You can find the regulatory details on the website of the embassy of your travel destination.
For TEREA, the limit on how many tobacco sticks you can take on holiday is similar to cigarettes and may vary from country to country. Before you leave for holiday, double check the allowance set by the country you’re travelling to.
Customs authorities in the country you’re visiting may challenge you if you bring in more tobacco sticks than is allowed. They could also take them from you and ask you to pay a fine.
Our friendly Customer Care team are always happy to help:
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No, IQOS doesn’t produce smoke because it doesn’t burn tobacco. It generates aerosol - this is what you see when you use your IQOS.