General Terms and Conditions of Website Use

1. Our company

These terms (hereinafter referred to generally as the ‘Terms and Conditions’) govern your browsing in the website iqos.mt (hereinafter the “Website’) that is owned by the Company (hereinafter ‘the Company’ or ‘We/Us’) with regard to the services and procedures referred to herein.

These Terms and Conditions, together with PMI Group’s General Privacy Terms (constitute a set of terms and conditions that are implemented and apply to our relationship insofar as all matters regulated hereunder are concerned (hereinafter referred to in their entirety as the ‘Terms of Use’).

2. To whom do these Terms and Conditions apply ?

The present Website and its Terms of Use are addressed exclusively to persons who cumulatively meet the following conditions:

i) they are natural persons, over 18 years old (the age required prior to any contact with our Company and its products);
ii) they are smokers and/or users of other tobacco products, new tobacco products, e-cigarettes or nicotine products in general, or related products;
iii) they reside or are staying in Malta; and
iv) have legal capacity to enter into these Terms (hereinafter referred to as "you" or the "User" or "the Consumer").

3. Description of Our Website

3.1. The Company produces, represents and distributes through its business partners in the Maltese market, inter alia, new tobacco products that do not involve combustion (smokeless), electronic cigarettes and other nicotine-related products (electronic devices and consumables) and other related products as well as additives and accessories, as applicable (hereinafter the "Product" or the "Products").
3.2. If you decide to enter the Website, you do so on your own initiative after you submit a solemn declaration stating that you are an adult. The Website belongs to the Company which manages it in its entirety.
3.3. Important legal notice: The Products mentioned above in article 3.1 are sold in our shops in Malta. The Website is addressed exclusively to persons who meet the requirements of article 2 and its sole purpose is to inform Consumers about the Products and the possibility to purchase Products in person on the initiative of the Consumer and does not constitute a suggestion or a solicitation for the purchase of a Product. The Company takes reasonable measures to avoid the sale of Products to minors (such as, but not limited to, declaration of age of majority when entering the Website or verification of age of majority at point of sale, and other reasonable measures on a case-by-case basis). Consumers access the Website and, if they so choose, physically purchase products from a shop on their own initiative and responsibility, recognizing and fully understanding the health risks of using nicotine products. We reserve the right to refuse access to the Website to any person having any reasonable indication or evidence that they are in breach of these Terms of Use and/or refusing to cooperate in confirming the above.

4. Website’s Features

4.1. Nearest store locator: This Website provides you with an automated tool that you can use to find the nearest physical store selling our Products. This tool is made available to you exclusively for your convenience, and the results it produces depend entirely on the information entered by you at the given time. The Company bears no responsibility in relation to the results exported with the use of the automated tool, nor for any inaccuracy or deviation of the results in relation to actual distances.
4.2. Information section on the Company's Products: The Company provides varied content information on the Products and their operation in general via informative articles, photos, and videos that are available at its Website. Such information is provided on a non-promotional basis and so that you may receive essential product information, as well as to provide the minimum information that must be made available to adult tobacco product consumers, without being a suggestion or encouragement to purchase tobacco products. In all cases, the respective posts are made within the Website itself.
4.3. Communication with the Company: Communications from the Company with you via the tools available on our Website takes place at your own initiative and request, and not at the initiative of the Company. Even in cases where the Company communicates with you using the contact information that you have submitted to us, communications will take place at your prior request and under the terms of the Privacy Policy and the Consent Terms that you accept to receive such communications.

5. Terms and conditions of access and use of the Website

5.1. In principle, you will gain access to the Website only if you responsibly declare that you are over 18 years of age.
5.2. The Website is also exclusively addressed at users residing or staying in Malta. Access to the Website is prohibited for devices and IP addresses that are not within the Malta territory.
5.3. Under these Terms of Use, you are granted non-exclusive license for access and personal use of the Website for the purposes specifically detailed in these Terms of Use. This license does not under any circumstances imply license to download or modify the Website or any part thereof, which is permitted only with the written authorization of the Company. The license being granted hereunder does not allow any resale or commercial use, reproduction, creation of copies, copying, transmission, announcement, circulation, amendment, or concession of permission, or concession to any other form of exploitation of this Website or its content, any collection and use of any catalogues, descriptions or photographs of products, any derivative use of this Website or its content, any receipt or copying of account details for the benefit of another commercial trader, or any use of data extraction tools, bots, or other similar data collection and extraction tools. Use in any manner, or any other form of exploitation of the Website and its content for professional or commercial purposes, is strictly prohibited. The Company and its licensors reserve exclusive rights over the domain name iqos.com/mt, iqos.mt and “iqos.com”. In addition, all trademarks appearing on the Website are duly subject to legal protection.
5.4. We ask you not to post or share the content of the Website publicly or individually with third parties. Any posting by any user of content from this Website to any other third-party website shall not automatically enable access to the content of this Website. Access to it and purchase are possible only if the conditions of Article 2 above are cumulatively met. Accordingly, in order for any third party to gain access to the Website, even if they access it through a specific link published by a user on any website, they must first declare that they are over 18 years of age. The User must take all reasonable steps to prevent posts appearing on websites or any other public fora, such as social media, addressed to minors.
5.5. It is expressly forbidden to approach any minor in order to inform or encourage them to use this Website or our Products.
5.6. You must abstain from any use of the Website in an unlawful, offensive, or obscene manner, in contravention of these Terms and Conditions. Use of the Website is granted only if you act in a fair and lawful manner, and refrain from any action that causes or may cause damage to the reputation of the Company or its undesirable exploitation. In addition, creating links that imply any kind of relationship with the Company or approval or support from the Company when such relationship does not exist is strictly prohibited. The Website may not be placed in a frame on any other website and it is prohibited to create a link to any part of this Website other than the home page that includes legal age declaration under any circumstances. The Company reserves the right to withdraw permission for the creation of links without justification, without liability for compensation, and without prior warning.

6. Intellectual Property, Software, Content and Trademarks

6.1. The intellectual property rights over the software as well as the content and the trademarks shown on the Website belong either to the Company, or to its affiliate companies, or companies of the Philip Morris Group, or to other lawful beneficiaries, and are protected by the applicable laws on intellectual property rights. Users and any other third parties do not have and do not acquire any permission or consent to use the trademarks of the Company, or trademarks belonging to companies of the Philip Morris Group in any manner, without the special written permission of them.
6.2. The display and presentation of the Website’s content may not be taken as transfer and/or concession of license and/or a right to use said content. You may save, print, and display available content for personal use only. Users and any third parties are prohibited from publishing, handling, distributing, copying in whole or in part, transferring, processing, storing, republishing, modifying or otherwise reproducing, in any form, any part of the content or copies of the content displayed on this Website. In the event of unauthorised use, the permission conceded by the Company authorising access to the Website shall automatically and immediately cease to apply.
6.3. You are prohibited from using frames or frame techniques in order to frame any trademark, logo, or other proprietary information (including images, text, page layout, or format) of the Company’s Website and its affiliate companies, or the companies of the Philip Morris Group, without their written consent. The User is not allowed to use any ‘meta-tags’ or any other ‘hidden text’ based on trade names or trademarks of the Company or its associated companies, or companies of the Philip Morris Group, without their written consent.

7. Special term

7.1 It is expressly pointed out that our Company does not provide any kind of advice or guidance on health issues, for which your doctor is solely responsible, whom you should contact directly and whose advice you should follow.
7.2. Our Products are intended for adult consumers who register as smokers and who would otherwise continue to smoke or use nicotine products and they do not constitute an alternative to quit smoking, nor are they designed to be an aid for giving up. They are not harmless, they contain nicotine which is addictive. Further information about the risk is available on the Website https://www.iqos.com/mt/en/home.html .

8. Limitation of Liability of the Company

8.1. You enter and navigate the Website on your own initiative and at your own risk, fully aware that you are visiting a website for tobacco products, having provided your solemn declaration that you are over 18 years old and a smoker.
8.2. Your connection to the Website is conducted through technical means and via the providers of your choice. The Company shall provide no guarantees of the following: (i) the proper operation of the Website and any related applications; (ii) rights of access and use; (iii) the full, accurate, and updated nature of the contents, the information, or the data available on each Website; (iv) the absence of any defects or errors in the content and/or the operation of the Website; (v) the absence of viruses or other malicious software; and (vi) the absence of certain attributes that might be expected in relation to the Website and the other applications, or their content. Therefore, the Company wishes to inform you that the entire content of the Website, and the Product information (which can be purchased by the User only through a physical shop) are provided ‘as is’, without any requirements or other guarantees as to their truthfulness, accuracy, or suitability for the use or the purpose for which the Products to be sold are intended.
8.3. The Company takes any reasonable measures to prevent unauthorised access to the Website, i.e. by persons not meeting the requirements set out in Article 2 above as described in these terms. For this purpose, among other things, access to the Website is automatically deactivated after 30 minutes without any further action on your part (so that the Website does not remain open for viewing). However, you must also take all possible precautions to avoid use of the Website by unauthorised persons, such as, for example, avoiding making use of the Website in the presence of such persons (e.g. minors, vulnerable groups in relation to tobacco Products, etc.) or leaving the Website open with or without your supervision in front of such persons.
8.4. You agree to indemnify, defend and relieve the Company, the companies of the Philip Morris International Group and its directors, executives, employees, consultants, agents and associates of any and all third party claims, liability, damages and/or costs arising due to or on the occasion of any culpable, illegal or non-contractual use of the Website by you or the culpable breach by you of any of the Terms of Use. In any case, you must promptly notify the Company at contact.mt@iqos.com or through the Website through the ‘Support page’, or at the telephone number +356 21444494 (charges depend on the telecommunications provider), if you have become aware of or have reasonable suspicion or indications that the Website has been used (even if it is due to negligence on your part) in an illegal or non-contractual manner, so that the Company can take the necessary steps to limit any damages.
8.5. This Website contains hyperlinks (links) to other Websites, which are not connected with the Company, and whose content is not controlled by the latter (the ‘Linked Websites’). Accordingly, the Company cannot guarantee the correctness, legality, completeness, updating, truth, accuracy or quality of the content posted on the Linked Websites. The Company in no way endorses or accepts or approves the content or services of the Linked Websites, to which users are referred via hyperlinks.

9. Other Terms

The Company reserves its rights, including but not limited to the following:

9.1. to change part or all of these Terms of Use at any time and to choose the manner in which Users are informed as appropriate (either individually via personal contact information, or by public posts on its Website or a combination thereof or in any other way, at its discretion);
9.2. to renew or upgrade part of or the entire content of the Website;
9.3. renew or upgrade part of or the entire interface, organizational structure, or configuration of the Website, as well as its technical specifications, and limit access to the whole Website or part thereof;
9.4. to cancel, suspend (permanently or temporarily), or to terminate operation of the Website at any time without justification and without prior notice to Website Users.

10. Applicable law and jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of Malta. Users unconditionally agree, by acceptance of these Terms and Conditions, that any dispute against the Company that may arise from the use of the Website, or for the purpose of resolving issues arising in execution or interpretation of the Terms of Use, shall fall under the exclusive jurisdiction of the competent courts of Malta.

11. Final provisions

11.1. Should any term be found to be invalid or be deemed unenforceable, this shall not affect the remaining terms, which shall continue to apply and remain binding on the parties. In any case, to the extent that this is feasible, a single term/sub-term or part thereof may be treated individually, in order for the remainder to be rendered valid and the term shall be construed accordingly. Otherwise, you agree that the term must be corrected and shall be construed in a manner that most approximates to the original meaning of the term/sub-term, in accordance with the law.
11.2. Any delay by the parties in exercising some or all of the rights stemming from these Terms shall not result in the weakening or waiver of such rights, which may be exercised at any time at a later stage, at the discretion of their holders.
11.3. The headings contained in these Terms and Conditions are used for reference purposes only, and shall not affect the meaning or interpretation thereof.

The Company recognizes the importance of the issue of the security of your Personal Data and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal details is secure and confidential.

Last updated May 2026.