How can we help you with IQOS?
Getting started with your IQOS 3 DUO
- Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS adaptor and cable.
- To turn the IQOS 3 DUO Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. Two lights mean it’s fully charged and you can use it twice. One light means one use. No lights mean it’s time to recharge the holder.
- To use your IQOS 3 DUO Holder, gently insert a heating tobacco stick. Don’t twist the heating tobacco stick. If you do, you risk breaking the blade. After you’ve inserted the heating tobacco stick, press and hold the holder button. You’ll feel a vibration and the lights will pulse slowly. That the holder is getting ready. When you feel two vibrations and both status lights are steadily on, that means you’re good to go.
- If you feel two vibrations again, that means your time is nearly up. Slide open the IQOS 3 DUO Holder, remove the heating tobacco stick, and slide the holder shut. Tap the holder button to see the device’s status. Remember: one light means there’s one use remaining. Place the holder back in the charger.
- When your IQOS 3 DUO Holder is in the Pocket Charger, watch the lights on top of the Pocket Charger. When it’s flashing, that means the holder is charging. When both lights are on, that means you can take the holder out.
Charging your IQOS 3 DUO
- Tap the button on your IQOS 3 DUO Charger button to check the battery level. A flashing light at the top means the battery’s low and you'll need to plug the Pocket Charger into a power outlet using an AC adaptor and cable. A flashing light means the battery’s now charging. When the status bar is full, your device is fully charged and good for up to 20 uses.
- Check the status lights on your IQOS 3 DUO Holder. Two lights mean your Holder's fully charged and ready for two uses. One light means you only have one use left. No lights means there’s no battery power and it’s time to recharge.
- Slide open your Holder, remove the heating tobacco stick, slide the Holder shut and insert the Holder into the Pocket Charger. If two small lights start flashing on the top of the Pocket Charger, your Holder is charging. When they stop flashing, your Holder is good and ready to use.
Cleaning your IQOS 3 DUO
- Wait for your IQOS 3 DUO Holder to cool down then slide the cap off.
- Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
- Clean your device as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too.
Inserting your heating tobacco sticks correctly every time
Never twist the heating tobacco stick while inserting it into your IQOS 3 DUO Holder, since this can damage the heating blade.
Keeping on top of your battery power
Charging your IQOS 3 DUO Pocket Charger daily is the best way to make sure you're never without your IQOS device.
Starting up your IQOS 3 DUO device
Press and hold the IQOS 3 DUO Pocket Charger button for four seconds, then release. The Pocket Charger and Holder status lights will start to turn on slowly.
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