Care you can count on. 
Privileges to inspire you.

Care you can count on. 
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Get support

Care you can count on


Create an IQOS account, register your device, unlock your extended care and support.

Register Now

Referral Program for friends*

Your Friends* can purchase their first device at a special price

Share Referral Code

You can share the referral code with a Friend* so that he can start his journey into a smoke-free future.

Ask a Friend* for a referral 

You can ask a Friend* to share a referral code with you so that you can start your journey into a smoke-free future.

*Adult smokers or users of nicotine products who are 18 years of age or older, who are not an IQOS/lil users and who would otherwise continue to smoke or use nicotine products.



Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.


Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Find a local IQOS shop with our store locator


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Visit our page and chat to an IQOS expert