How to reach us

Still have questions? We are here to help.

Live chat

Chat to our IQOS experts in real time. They’re available every day from 10:00-22:00. Just send us a message and we’ll answer within seconds. 

Let’s chat

Online self diagnostics tool

The light on your IQOS has turned solid red, or is blinking red?
The IQOS user guide isn‘t providing the help you need?
Simply launch the IQOS diagnostic tool to resolve the issue right away or, in the event of a warranty claim, have a direct replacement made.

Get started

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.

Let's chat

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer,

Look through our FAQ

Give us a ring

Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch

Send us an Email

Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.

Email us


We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can. 

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You will find more news and we are happy to answer all your questions on our official Instagram-page.

Our Instagram Page

Got a question?
Find the answer in our FAQs.