Care you can count on

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First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips.

Learn more

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Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

Learn more

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Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home

Learn more

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International assistance

Get support on holiday or a business trip. We’re only ever just a call away.

Learn more

One person handing an IQOS device box to a smiling woman.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Update now

Hands unboxing an IQOS device.

First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

Two people holding phones over two cups of coffee.

Self-diagnose your IQOS ILUMA

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

A woman holding an IQOS device looking at a laptop.

Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home

Learn more

A hand showing an IQOS device to another person.

International assistance

Get support on holiday or a business trip. We’re only ever just a call away.

Learn more

One person handing an IQOS device box to a smiling woman.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Update now

Hands unboxing an IQOS device.

First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

Self-diagnose your IQOS ILUMA ONE

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE device.

Learn more

A woman holding an IQOS device looking at a laptop.

Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home

Learn more

A hand showing an IQOS device to another person.

International assistance

Get support on holiday or a business trip. We’re only ever just a call away.

Learn more

One person handing an IQOS device box to a smiling woman.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Update now

First steps

Learn how to use, clean and charge your IQOS device.

Find out more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait to long for a new device.

Find out more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged under guarantee, let us know and we'll  make you a replacement*

* Service conditions, availability of replacement models and their components, replacement time may apply depending on the country.

Find out more

Firmware upgrade

Using IQOS with the latest firmware helps to maintain the stable functionality of the device.

In order to check the firmware version on your device and update, if necessary, follow the link below or contact the official IQOS stores.

Update now

Green lil SOLID Ez device

First steps to start with your lil SOLID Ez

Learn how to use, clean, charge and easily take care of your lil SOLID Ez.

Learn more

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FAQs

All your lil SOLID Ez questions answered.

Learn more

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.

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Facebook

We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can.

Our Facebook Page

DM us

You will find more news and we are happy to answer all your questions on our official Instagram-page @kyrgyzstan_iqos.

Our Instagram Page

Send us an Email

Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQs

Give us a ring

Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch