International assistance

Get support when you're away from home.

With you wherever you go

If you’re on holiday or travelling for work, we're only a call away. Call us +41 21 547 88 88*.
In the main menu, select the model of your device by pressing the right button:
1 – IQOS
3 – lil
Afterwards, you need select the region Asia by pressing button 4. Wait a few moments, then to select the country Kyrgyzstan, press 996.​

*Call fee can be charged. Consult your mobile operator before call.

A man with a rucksack holds an IQOS device.

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, in the event of breakdown, we'll get a replacement to you*.​

How do you get access to the IQOS international assistance service?
You just need to register on the IQOS website and link your device to the account before you leave.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.
A woman uses an IQOS ILUMA device while sitting in a car.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.


Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.

Let's chat


We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can.

Our Facebook Page

DM us

You will find more news and we are happy to answer all your questions on our official Instagram-page.

Our Instagram Page

Send us an Email

Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer.

Look through our FAQ

Give us a ring

Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch