International assistance

Get support when you're away from home.

A woman holding travel documents.

With you wherever you go

If you’re on holiday or travelling for work, we're only a call away. Call us +41 21 547 88 88*.
In the main menu, select the model of your device by pressing the right button:
1 – IQOS
3 – lil
4 – ILUMA
Afterwards, you need select the region Asia by pressing button 4. Wait a few moments, then to select the country Kyrgyzstan, press 996.​

*Call fee can be charged. Consult your mobile operator before call.

A man with a rucksack holds an IQOS device.
A woman looking at the back of an IQOS box.

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, in the event of breakdown, we'll get a replacement to you*.​

How do you get access to the IQOS international assistance service?
You just need to register on the IQOS website and link your device to the account before you leave.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.
A woman uses an IQOS ILUMA device while sitting in a car.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Register

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