IQOS is a system which heats special tobacco sticks without fire and ash. IQOS tobacco heating system consists of the Holder and the Pocket Charger. The special heating element in the Holder heats tobacco in tobacco sticks to the temperature not exceeding 350 degrees without burning. As a comparison, tobacco burning temperature in usual cigarettes can reach 800 degrees. IQOS system can be used with tobacco sticks only.
Tobacco naturally contains nicotine, which is used in the heated tobacco sticks, and nicotine, in turn, is addictive.
No, it is not an electronic cigarette. Electronic cigarettes use various liquids to produce aerosol inhaled by the consumer. Unlike electronic cigarettes, IQOS heats real tobacco to release its true taste and flavor without burning, smoke and ash.
No, the IQOS system is an alternative to cigarettes for adult smokers who would otherwise continue to smoke. Since IQOS heats tobacco instead of burning it, IQOS generates on average 90% lower levels of harmful chemicals as compared to cigarettes.* Based on the scientific evidence so far, switching completely to IQOS is likely to present less risk to your health than continuing to smoke. Important information: This does not mean IQOS is risk-free. *Source: Average of the reductions in the concentrations of a broad range of harmful and potentially harmful chemicals measured in the IQOS aerosol compared to those measured in the smoke of more than 1,600 cigarette brands in over 40 countries between 2008 and 2017. Aerosol and smoke collections performed under the Health Canada Intense machine-smoking regime. Reduction calculations exclude nicotine.
IQOS is developed with the safe use requirements in mind, provided that it is used in accordance with the User Guide. The product package is labelled with ЕАС sign to certify that IQOS system is made in accordance with the technical regulations of the Eurasian Economic Union.
Provided that the device is used in accordance with the User Guide, all elements of IQOS system have 12-month service life established by the manufacturer.
We do not recommend leaving the device in such conditions for a long time as its lithium-ion battery can suffer significant damage.
Please do not use the damaged device; this can result in negative consequences and injury.
You can start using IQOS right after purchases as the Charger battery is charged at the factory. However there are instances where the device has been stored for some time before purchase and needs charging. Please read the User Guide carefully before use.
Normally the IQOS Holder generates tobacco vapour by heating tobacco sticks. The same evaporation can be seen during automatic cleaning of the Holder in the Pocket Charger.
As a rule, when you purchase your IQOS, the Pocket Charger is charged and ready for use. Both for the first time and thereafter it takes approximately 90 minutes to fully charge the IQOS Pocket Charger from the electricity mains. Charging of the Holder in the Pocket Charger takes about six minutes.
No, if a tobacco stick is in the Holder, you cannot close the Holder cap, and the cap must be closed to charge the Holder.
Yes, you can charge the Pocket Charger both with and without the IQOS Holder inside.
No, we can’t say that at this point. While switching completely to IQOS presents less risk to your health, IQOS is not risk-free and delivers nicotine, which is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether. However, switching completely to IQOS is a better choice than continuing to smoke.
Nicotine is addictive. However, it is not the main cause of smoking related diseases. IQOS delivers nicotine in a comparable way to cigarettes. Our clinical studies show that the amount and rate of nicotine absorbed when using one tobacco stick with IQOS is comparable to that of smoking one cigarette.
The percentage refers to the average reduction of the levels of certain constituents prioritized for action by renowned public health organizations such as the WHO and the US FDA found in IQOS tobacco vapor compared to the smoke from a 3R4F reference cigarette. To this effect, we collect the tobacco vapor and smoke under the Health Canada Intense machine-smoking regime (55 mL puff volume, 2 second puff duration, 30 second interval puff) using a comparison on a per stick basis. Reduction calculations exclude nicotine
It is a cigarette independently designed by the University of Kentucky in the US for scientific research purposes. It is a comparator commonly used in tobacco research, which allows the data of a given study to be compared to that of another study. 3R4F research cigarettes are not commercially available to consumers.
The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA and TEREA completely reinvents the way tobacco is heated. The heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the TEREA stick and coated with stainless steel for seamless heating of the tobacco. This means your tobacco is heated from the core instead of being burned for an altogether better, cleaner. And on top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free. More on Important Information page.
No problem. Features and settings can be turned on or off via the Web App such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE.
To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.
There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:
Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.
Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use.
Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level:
• 4 WHITE lights mean the battery is fully charged
• 3 WHITE lights mean up to 75% battery life remaining
• 2 WHITE lights mean up to 50% battery life remaining
• 1 WHITE light means up to 25% battery life remaining
YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are:
• 1’ 50’’ for 0-1 Use*
• 3’ 25’’ for 1-2 Uses*
• 5’ 15’’ for 0-2 Uses*
*Please refer to the battery degradation section.
RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device.
WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C.
It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:
- 1’ 50” for 1 use*
- 3’25” for 1-2 uses*
- 5’ 15” 0-2 uses*
- and 10’ 05” for its first charge out of the box*
*Please refer to the battery degradation section.
Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.
To make your experience easier, IQOS ILUMA is packed full of new advanced features.
Autostart.
Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.
Checking your holder.
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.
Checking how much experience is left.
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:
-3 vibrations = 75-50%
-2 = 50-25%
-1 = <25%.
You can enable and adjust the vibration modes to suit you, using the IQOS app.
If your IQOS ILUMA doesn't start on its own then please:
• Check that you’re only using TEREA sticks
• Make sure they’re being placed in the right direction in the holder
• Open the IQOS app and check if the autostart function has been accidentally deactivated
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
• If the holder starts on its own without a TEREA stick inserted then please follow these steps:
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
• If RESET doesn’t fix the problem, download the Web App and remove the autostart setting from the holder
• Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.
The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.
The all-new IQOS ILUMA with TEREA. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience. On top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes. Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.
IQOS ILUMA™ is not compatible with previous IQOS™ generations. IQOS ILUMA is designed to be used only with TEREA sticks. Do not use TEREA sticks with previous IQOS blade generations, as they may cause damage to your device, TEREA sticks contain a metal part. Keep out of reach of children to prevent disassembly or to your device. TEREA sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion. See important information.
* “95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). See Important Information on IQOS.com
Switching on and charging your device.
Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.
1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations
5. Insert the holder in the charger for recharging.
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and IQOS ILUMA™ is designed to be used only with TEREA SMARTCORE STICKS™. Do not use IQOS ILUMA™ and TEREA SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
For more details, please refer to the Important Information section at IQOS.com.
In order to provide our IQOS ILUMA users with an elevated tobacco experience, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEM™ technology.
Your experience will last up to 6 minutes or 14 puffs, whichever comes first.
Your IQOS ILUMA works best between 0 - 40℃, and we recommend keeping TEREA heating tobacco sticks at room temperature. Here are a few storage tips:
-Keep your device away from water, direct sunlight and heat.
-Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
-We also recommend you avoid exposing your IQOS ILUMA and TEREA sticks to low temperatures for a long period of time.
-Store IQOS ILUMA or IQOS ILUMA PRIME and TEREA in a clean, dry, cool place.
-Do not expose IQOS ILUMA or IQOS ILUMA PRIME and TEREA to high humidity conditions or direct sunlight.
-Do not use TEREA that have been exposed to excessive heat or moisture.
Additional information:
In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:
a. Lower performance of the aerosol
b. Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs whichever comes first).
It won’t start because the IQOS ILUMA is designed to be used only with the brand new, fully sealed TEREA heated tobacco sticks. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience. And do remember that TEREA tobacco sticks won't work with previous IQOS generations and may cause damage to your device.
Used tobacco sticks have two indicators that tell you if they’ve been used. The paper around the filter is slightly creased, and there will be a slight tobacco vapor stain on the paper. We recommend you dispose of the stick immediately after use to avoid any confusion. Another way to avoid reusing a TEREA stick is by placing it back in the pack upside-down. When you select your TEREA stick check that the wavy line is visible.
It’s nice and easy. Insert your TEREA stick into the IQOS ILUMA holder, making sure the TEREA logo is face up. If correctly inserted, the logo will remain visible when you push down gently.
Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a TEREA stick has been inserted into it
TEREA sticks are designed to be used only with IQOS ILUMA, so don’t try and use TEREA sticks with blade IQOS devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the TEREA stick.
Both TEREA with IQOS ILUMA and HEETS with previous IQOS blade devices heat the tobacco from inside, instead of burning it, without any smoke or ash and less smell than cigarettes. And on top of this, they emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free.
Compared to HEETS sticks, TEREA sticks are sealed. So, when TEREA sticks are used with IQOS ILUMA there is no tobacco residue and no need to clean the device after use. TEREA sticks are designed to be used only with IQOS ILUMA, but don’t worry, you can find our favorite HEETS tastes in the range of TEREA flavors. TEREA sticks contain metal part. Keep out of reach of children to prevent disassembly or ingestion.
Yes, you can. TEREA sticks are compatible with any type of IQOS ILUMA. But don’t use them with previous IQOS generations, because you may damage your device.
Let’s get to know the innovative TEREA stick design and find out what makes it perform so well:
The heating element: An innovative metal heating element, coated with stainless steel and placed inside the tobacco part of the stick for seamless heating of tobacco.
The tobacco part: A carefully selected, finely ground and specially prepared tobacco blend.
The front seal: Keeps your IQOS ILUMA holder clean after use with no tobacco residue left and ensures easy insertion and extraction of the tobacco stick.
The air-flow chamber: Ensures that just the right amount of aerosol passes throughout the stick for a satisfying and easy draw.
The cooling plug: Cools down the aerosol temperature. It’s made of cellulose acetate, which delivers the best cooling efficiency yet.
The protective wrap: Our new protective paper wrap contributes to a cleaner experience after use.
The filter: This part of the TEREA tobacco stick is your mouthpiece.
To deliver you a cleaner experience. The filter tips at both ends of TEREA sticks eliminate any residual tobacco falling out and circulating in your IQOS ILUMA. So you don’t have to clean your device every time you use it, like other brands.
TEREA tobacco sticks are designed to be used only with IQOS ILUMA devices that have SMARTCORE INDUCTION SYSTEM™, which uses a metal heating element coated with stainless steel and placed inside a TEREA tobacco stick for heating of tobacco. TEREA tobacco sticks should be kept out of reach of children and pets at all times and should not be taken apart, as the metal heating element has sharp edges. Swallowed TEREA tobacco sticks can cause serious injury to internal organs due to the presence of this metal heating element. If TEREA tobacco sticks are swallowed, seek medical attention immediately. Always dispose of TEREA tobacco sticks immediately after use according to local waste disposal regulations.
Changing your IQOS ILUMA door cover to suit you is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.
Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place.
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