Your first steps
with IQOS
ILUMA

Your first steps
with IQOS
ILUMA

Get started with your new IQOS ILUMA  with a few easy steps

  1. Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the manufacturer-approved power adaptor.
  2. By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger.
  3. Gently insert a heating tobacco stick as it shown in the video. The Autostart is activated upon insertion of the heating tobacco stick. If the Autostart is disabled, you can press the button on the Holder to start the experience. One vibration and lights pulsing slowly means the tobacco stick is heating up. Two vibrations and light(s) ON means it is ready for use.
  4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the  heating tobacco stick and remember to use a new heating tobacco stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.
  5. When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.

Charging your IQOS ILUMA

  1. Tap the button on your IQOS ILUMA Pocket Charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the Pocket Charger with the manufacturer-approved power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences.
  2. Check the status lights on your IQOS ILUMA Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates, you need to recharge your Holder.
  3. Remove the  heating tobacco stick and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.
Girl showing a gold IQOS holder

Advanced features and smart gestures

Autostart
Your IQOS ILUMA Holder starts preheating automatically after you insert a  heating tobacco stick. This feature is available by default and can be disabled through the IQOS Web App.

Lift up
By lifting up the Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left: 
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%

IQOS ILUMA usage tips

An IQOS ILUMA Holder with a  heating tobacco stick inserted.
Inserting heating tobacco sticks

Make sure you only use TEREA heating tobacco sticks with your IQOS ILUMA. They are single use so ensure you do not reinsert a used one.

An AC adaptor and a charging cable.
Keeping battery power

Charge your IQOS ILUMA Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS. Always charge the Pocket Charger with the manufacturer-approved power adaptor.

A person holding a mobile phone.
Customizing your device

You can simply enable/disable the smart gestures through the Web App and you can also tune certain parameters such as light intensity and vibrations.

Do not use IQOS ILUMATM and TEREATM sticks with previous IQOSTM generations, as this may cause damage to your device. Do not ingest or disassemble TM sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information.

IQOS ILUMA User Guide

IQOS ILUMA User Guide

Our IQOS ILUMA  User Guide will let you deep dive into how your device works and how to use it.

Our IQOS ILUMA  User Guide will let you deep dive into how your device works and how to use it.

Download

Download

A woman holding an IQOS ILUMA device while looking at a laptop.

Having problems?
Troubleshoot your IQOS ILUMA

Self-diagnosis

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.

Let's chat

Facebook

We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can.

Our Facebook Page

DM us

You will find more news and we are happy to answer all your questions on our official Instagram-page.

Our Instagram Page

Send us an Email

Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer.

Look through our FAQ

Give us a ring

Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch