My firsts steps with IQOS
Quick Start
The basics to begin with your IQOS.
Are you running out of battery? Check how to charge it here.
An easy step, easy to understand.
Keep it clean
Keeping your device clean on a daily basis guarantees an optimized performance of your device. Our IQOS cleaning tools will help keep your device in top condition.
Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.
You only need to press once on the Holder’s (Device's) button to activate the heating blade.
Once the light indicator goes from blinking to steady, it’s ready to use.
Pressing the button again may turn it off.
When the light stays white, it's ready to use!
Remember to keep your Pocket Charger (Device) battery charged daily. Try to charge it at the same time as you charge your phone.
Charging is faster if plugged to a wall power outlet than laptop’s USB ports.
To ensure your IQOS delivers the best performance every time, clean your holder every day with our IQOS cleaning tools.
We're here to help
Call us
0800 814 814
Monday to Friday from 8 AM to 8 PM
Saturday from 9 AM to 7 PM
Sunday closed
Free
