My firsts steps with IQOS


IQOS 3 Multi charger lights

Quick Start

The basics to begin with your IQOS.

Gold IQOS DUO on a laptop

Are you running out of battery? Check how to charge it here.

An easy step, easy to understand.

 IQOS holder, charger and other accessories on a table

Keep it clean

Keeping your device clean on a daily basis guarantees an optimized performance of your device. Our IQOS cleaning tools will help keep your device in top condition.

Pro Tips

How to insert a HEET correctly

Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.


How to charge your IQOS 3 Multi

You only need to press once on the Holder’s (Device's) button to activate the heating blade.


How to start up your device

Once the light indicator goes from blinking to steady, it’s ready to use.
Pressing the button again may turn it off. 


How to insert a HEET correctly

When the light stays white, it's ready to use!


How to charge your IQOS 3 Multi

Remember to keep your Pocket Charger (Device) battery charged daily. Try to charge it at the same time as you charge your phone.
Charging is faster if plugged to a wall power outlet than laptop’s USB ports.


How to start up your device

To ensure your IQOS delivers the best performance every time, clean your holder every day with our IQOS cleaning tools.

User guide

Download the user guide.


Green and coppery IQOS 3 Multi kit on a working desk

We're here to help

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0800 814 814
Monday to Friday from 8 AM to 8 PM
Saturday from 9 AM to 7 PM
Sunday closed

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