Your first steps with IQOS 3 DUO

Learn everything about your start with IQOS: How to use, charge and clean your IQOS properly, as well as tips and tricks for the best tobacco experience.

Woman with a golden IQOS holder and charger in her hand

Getting started with your IQOS 3 DUO

  1. Make sure your IQOS 3 DUO is charged. Press and hold the on/off button of the Pocket Charger for four seconds to turn on the device. Open the Pocket Charger and take out the charged Holder. Now press and hold the on/off button until the Holder vibrates and the LED pulses white. This is when the heating phase begins.
  2. During the heating phase, insert the HEETS stick into the holder up to the silver line. The Holder vibrates again and the LED will remain white to indicate that the heating phase is finished. Now your device is ready for use.
  3. The Holder vibrates again as soon as the HEETS stick is almost used up (approx. 30 seconds before). When finished, push the cap upwards to remove the used tobacco stick.
  4. If the first LED on the holder is switched off, another application is possible. If the second LED on the holder also switches off, your IQOS 3 DUO Holder must be recharged in the Pocket Charger before you can use another HEETS stick.
Woman checking her mobile with a IQOS kit in her hand

Charging your IQOS 3 DUO

  1. Tap the button on your IQOS 3 DUO Pocket Charger button to check the battery level. A flashing light at the top means the battery’s low and you'll need to plug the Pocket Charger into a power outlet using an IQOS AC adaptor and cable. A flashing light means the battery’s now charging. When the status bar is full, your device is fully charged and good for up to 20 uses.
  2. Check the status lights on your IQOS 3 DUO Holder. Two lights mean your Holder's fully charged and ready for two uses. One light means you only have one use left. No lights means there’s no battery power and it’s time to recharge.
  3. Slide open your Holder, remove the HEETS stick, slide the Holder shut and insert the Holder into the Pocket Charger. If two small lights start flashing on the top of the Pocket Charger, your Holder is charging. When they stop flashing, your Holder is good and ready to use.
Woman opening her IQOS holder with the charger and other accessories on a table

Cleaning your IQOS 3 DUO

  1. Be sure to let your IQOS 3 DUO Holder cool down fully before you start cleaning (at least 30 seconds after the last use).
  2. Remove the cap of the Holder and gently tap it out on a smooth surface to loosen tobacco residues.
  3. Then remove the cap of the cleaning tool and insert it straight into the Holder up to the bottom. Turn the cleaning tool slightly while doing so.
  4. For more thorough cleaning of your Holder, use the IQOS cleaning sticks after approx. 20 HEETS sticks. Be careful not to apply too much pressure and not to touch the heating blade.

Tips from us, to you

How to insert the Heets correctly in the IQOS 2.4

Inserting your HEETS sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS stick into your IQOS 3 DUO Holder, don't twist or force it in. 

Watch our Quick Start video

How to charge your IQOS 2.4 device

Keeping on top of your battery power

Charging your IQOS 3 DUO pocket charger daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch our How to Charge video

IQOS 2.4 battery power on top

Starting up your IQOS 3 DUO device

Press and hold the IQOS 3 DUO Pocket Charger button for four seconds, then release. The Pocket Charger and Holder status lights will start to turn on slowly.

Watch our Quick Start video

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.




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