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What to do if the TEREA tobacco sticks breaks inside the IQOS ILUMA holder? 

  • Pull out the TEREA tobacco stick carefully with two fingers, depending on the possibility and breaking point. 

  • If it is not possible to pull it out easily, switch off the holder in the first step (insert the holder into the pocket charger and press the power button for 4 seconds until the LEDs signal is switched off - in the case of an ILUMA ONE, please press and hold the power button for 4 seconds). 

  • Take the switched off holder out of the charger and try to remove the part of the tobacco stick that is stuck in the device carefully with a tool, e.g. toothpick or tweezers. 

  • Be careful not to touch the inside of the device. 

  • Do not use sharp tools to remove the broken tobacco stick. You could damage the device. 

  • Once the holder's heating chamber is completely free of the tobacco stick, place the holder back into the pocket charger and turn the system back on (press and hold the pocket charger's power button for 4 seconds until the LEDs indicate power on). 

  • If you have any difficulties with this procedure, please contact your nearest IQOS store. Our IQOS experts will be happy to help you. 

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