Jan 15, 2021

Our Call & Collect Service

Order at home. Pick up at the store!

We are expanding our service offer for you. From now on, you can order all IQOS products such as devices, accessories and HEETS in the IQOS store of your choice by phone or email, make an appointment and pick up your order on the spot.

How does the order via Call & Collect work?

You have two options to place your order at the IQOS Store: Either call the IQOS Store near you or write an email. Simply tell the staff at the store the products and quantity you would like to order, your preferred pick-up date, and your name.
You will then receive an order confirmation by email with your order number and the appointment confirmation.

New: As part of Call & Collect, we now also offer an exchange of your defective device. Please call one of our Call & Collect stores for an appointment.

Please note: Due to current COVID-19 protection measures, it is necessary to wear an FFP2 mask during the pickup.

In which IQOS stores can I use the Call & Collect service?

The new service is now available in most of our IQOS Stores. Here you can find the overview of all phone numbers and email addresses of the participating IQOS Stores to place your order:

IQOS Store Phone  
IQOS Store Berlin Alexa Einkaufszentrum 030-62930801 Email
IQOS Store Berlin Boulevard 030-62930814 Email
IQOS Store Berlin Hackescher Markt 030-62930817 Email
IQOS Shop-In-Shop Berlin Gesundbrunnen 030-62930072 Email
IQOS Shop-In-Shop Berlin Linden-Center 030-62930073 Email
IQOS Store Berlin Tauentzienstraße 030-62930802 Email
IQOS Store Berlin Wilmersdorfer Arcaden 030-62930795 Email
IQOS Pop-Up Store Dortmund Thier Galerie 0231-58690307 Email
IQOS Store Dresden Altmarkt Galerie 0351-41891013 Email
IQOS Store Düsseldorf Flingerstraße 0211-97532908 Email
IQOS Store Essen Limbecker Platz 0201-85892975 Email
IQOS Store Frankfurt Zeil 069-34868391 Email
IQOS Shop-In-Shop Hamburg AEZ 040-22853263 Email
IQOS Store Hamburg Mönckebergstraße 040-22851893 Email
IQOS Store Hannover Ernst August Galerie 0511-95731559 Email
IQOS Store Köln Schildergasse 0221-95491241 Email
IQOS Store Mainz Am Brand 06131-6367011 Email
IQOS Store Mannheim Planken 0621-87754683 Email
IQOS Store München Marienplatz 089-21528178 Email
IQOS Store München OEZ 089-21528174 Email
IQOS Store Munich Pasing Arcaden 089-21528176 Email
IQOS Store Munich Riem Arcaden 089-21528195 Email
IQOS Store Nuremberg Ludwigsplatz 0911-36065083 Email
IQOS Store Stuttgart Königstraße 0711-34207941 Email
IQOS Store Wiesbaden Langgasse 0711-34207941  Email

If you have any further questions, the store staff will be happy to help you. We look forward to receiving your call

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