The operator of the IQOS CLUB loyalty program is the company Philip Morris ČR a.s., ID: 14803534, with its registered office at Vítězná 1, 28403 Kutná Hora, registered in the Commercial Register of the Municipal Court under the reference no. B 627 (hereinafter to be referred to as the “Operator”). IQOS Customer line: 800 413 413.
The IQOS Club is a program designed for customers who are over 18 years of age and use IQOS resp. other tobacco or nicotine containing products. Its goal is to reward their active involvement in a smoke-free world by providing additional discounts, special offers, gifts, experiences and other benefits. These General Terms and Conditions of the IQOS CLUB program (hereinafter to be referred to as the “General Terms and Conditions”) are the basis of its activities and determine the rights and obligations of a member of this program (hereinafter to be referred to as the “Club Member”). These General Terms and Conditions are binding to the Operator from the date of their publication on the website www.IQOS.com, and binding to the Club Member from the moment of giving his/her consent to the wording of these Terms and Conditions (ticking the box “I want to become a member of the IQOS CLUB” shall be considered a consent).
1. General provisions
1.1 – The IQOS CLUB is a program in which a Club Member who has a registered IQOS device for heating tobacco (TEREA and HEETS sticks) or IQOS VEEV (VEEV Pods) vaping device can collect points earned for membership in the IQOS CLUB program and for activities related to IQOS and then use them to get discounts, products and other benefits. In addition, there are also other benefits that membership in the IQOS CLUB brings.
1.2 – The Club Member shall participate in the program in person and his/her membership is not transferable to another person.
1.3 – The Club Member shall be entitled to only one membership.
1.4 - The Club member may own only one membership account within the IQOS CLUB.
1.5 - Points and rights arising from the participation in the IQOS CLUB program may not be sold or otherwise transferred to a third party; especially points and benefits may not be transferred between the accounts of various Club Members and may not be subject to other ways of dealing with them than those which are set out in these General Terms and Conditions.
1.6 - Points cannot be exchanged for cash.
1.7 - Only a Club Member has the right to use the Club Member's account, and especially the right to exchange points for benefits.
1.8 - All benefits provided within the IQOS CLUB, regulated by these General Terms and Conditions, can be used only in the territory of the Czech Republic, or at www.IQOS.com with Czech location.
2. Membership in the IQOS CLUB program
2.1 - Only a natural person over the age of 18 who is the user of an IQOS heating tobacco device (TEREA and HEETS tobacco sticks) or an IQOS VEEV vaping device (VEEV pods) (customer or Club Member) and whose age has been verified by presenting an ID document at an IQOS store or verified upon receipt of a shipment from IQOS.com can become a member of the IQOS CLUB program.
2.2 - The condition for the establishment of membership in the IQOS CLUB program is the registration of at least one IQOS or IQOS VEEV device in the customer's profile and the granting of consent to membership in the IQOS CLUB program at www.IQOS.com. IQOS CLUB membership will not be established if the person's only registered device is a lil device ond for VEEBA only users.
2.3 - An integral part of the membership is the customer's consent to the telephone contact by the Operator and to the sending of notifications via e-mail, SMS or by mail to the provided postal address.
2.4 - The Club Member shall be obliged to immediately inform the Operator of any change in his/her personal data listed in the profile at www.IQOS.com. In the event that the Club Member fails to meet this obligation, the Operator shall not be liable for any shortcomings caused by failure to carry out a timely update of the Club Member's personal data.
2.5 – The Membership in the IQOS CLUB program shall not be created if a specified e-mail and/ or telephone number already appears in another IQOS CLUB customer account.
2.6 - The telephone number of an IQOS CLUB member in the Czech Republic must be in a format corresponding to the Czech localization - ie it must be a telephone number assigned by one of the telecommunications providers operating in the Czech Republic.
3. IQOS CLUB benefits
3.1 – Club Members can collect points, build their status and become involved in a range of other activities.
3.2 – In case that the user becomes a member of the IQOS CLUB later, after the registration of the device according to 2.2, he/she will receive rewards in their IQOS CLUB account, according to these General Terms and Conditions, for all relevant activities performed from the moment of registration of the device. Only after all of the conditions for membership in the IQOS CLUB are met will it be possible to take full advantage of this loyalty program.
3.3 Status points and membership statuses
3.3.1 - Each Club Member earns points (hereinafter to be referred to as the “Status Points”) which determine the level of membership (hereinafter to be referred to as the “Status”) within the IQOS CLUB program. The IQOS CLUB includes three Statuses - Silver, Gold and Platinum (Platinum is the highest level) and each of them brings its members certain benefits according to the principle - the higher the Status, the greater the benefits earned by a Club Member with a given Status.
3.3.2 - The validity of Status Points is one calendar year, i.e. from 1 January to 31 December. At the end of each calendar year, the Status Points shall be cleared, except for the year during which the IQOS CLUB membership has been established. If the membership in IQOS CLUB has been established in a given calendar year, the points shall not be cleared at the end of this year, but at the end of the following calendar year.
3.3.3. - Each Club Member starts his/her membership with the Silver Status. In order to obtain a higher Status, he/she must obtain a corresponding number of valid Status Points. The numbers of Status Points required to progress to a higher Status are as follows:
Status in IQOS CLUB
Required number of Status points
3.3.4 - Once a Club Member obtains the number of valid Status Points required to advance to a higher Status, he/she advances to a higher Status immediately. This higher Status shall be maintained until the end of the calendar year in which the promotion to the higher Status took place and for the entire following calendar year. During this period, the Status can change only when the number of points needed to advance to a higher Status is reached. At the end of the calendar year (December 31) following the year in which the promotion to a higher Status took place, according to the current number of valid Status Points, the Club Member is either left in the current Status (if he/she has met the number of Status Points required for the given Status), or moved to a lower Status corresponding to the number of Status Points earned.
3.3.5 - Status points shall determine only the Status of the given Club Member in the IQOS CLUB program and entitle him/her to the benefits, automatically assigned to the given Status. Status points cannot be exchanged for any other benefits.
3.4 Points in Wallet
3.4.1 - Each Club Member may earn points exchangeable for discount vouchers, products or other benefits (hereinafter to be referred to as the “Points in Wallet”) provided under the IQOS CLUB program.
3.4.2 - Points in Wallet are assigned as a reward for participation in activities within the IQOS CLUB program and may also be awarded by the Operator as an additional reward or gift.
3.4.3 - The validity of Points in Wallet depends on the period in which they were obtained. Points earned in the first half of the calendar year (January 1 - June 30) are valid until the end of the calendar year (i.e. until December 31). Points earned in the second half of a given calendar year (i.e. from 1 July to 31 December) are valid until the end of the first half of the following calendar year (i.e. until 30 June). Each point is valid for at least 6 months.
3.4.4 - Only valid Points in Wallet can be used to obtain any of the possible benefits.
3.4.5 - Unused Points in Wallet shall be deleted from the member account without compensation after the expiration.
3.5 Gaining points in IQOS CLUB
3.5.1 - Status Points and Points in Wallet shall be awarded to the Club Members as a reward for participating in one of the activities within the IQOS CLUB program or may be awarded as a gift, special reward or surprise.
3.5.2 - Overview of examples of activities that lead to obtaining points in the IQOS CLUB program:
POINTS IN WALLET
REWARD FOR RECOMMENDING IQOS/IQOS VEEV OR lil TO ADULT SMOKERS
REWARD FOR PURCHASE
3% from the purchase value
3% from the purchase value
GIFTS, SURPRISES, SPECIAL CAMPAIGNS
According to the sale campaign
According to the sale campaign
220.127.116.11 - REWARD FOR RECOMMENDING - A Club Member who recommends IQOS ILUMA or lil tobacco heating device or IQOS VEEV vaping device to an adult smoker who uses his/her referral code when acquiring his/her first IQOS ILUMA/IQOS VEEV or lil device will receive 300 Status Points and 300 Points in Wallet to his/her IQOS CLUB member account. In total, it is possible to reffer a maximum of 10 new users – legal age smokers, while each registration of the recommended person is counted. No reward is credited for referring VEEBA disposable device.
More information on the Reward for Recommending is available HERE.
18.104.22.168 - REWARD FOR PURCHASE - for a purchase made on www.IQOS.com or in a branded IQOS store, the Club Member shall receive Status Points and Points in Wallet, whose number correspond to 3% of the value of the purchase, including VAT after deducting discounts and the value of redeemed discount vouchers. The total number of Status Points and Points in Wallet assigned is then calculated as the amount paid in CZK x 3%, whereas the resulting number of points awarded shall be rounded to the nearest whole number. The maximum number of points that can be obtained per month as a reward for a purchase is 170 points. The number of points exceeding these limits will not be credited to the Club Member’s account. Points are also not credited for the purchases of of VEEBA disposable device and Fiit sticks for lil device. A list of points of sale of the type of IQOS STORE, IQOS POP-UP and IQOS partner store, where points for purchases can be obtained can be found here. If the purchase is made through www.IQOS.com, the points shall be credited to the Club Member's account after taking over the ordered goods. In the case of returning the goods purchased on IQOS.com within the statutory period of 14 days from the delivery of the order, points in an adequate value shall be deducted from the account of the given Club Member.
22.214.171.124 - REWARD FOR PARTICIPATION IN COMPETITIONS, QUIZZES, ETC. - The operator of the IQOS CLUB program can organize competitions, quizzes, publish sections, videos and other activities within this program, the successful completion or viewing will be rewarded with 25 Status Points and 25 Wallet Points by default. The number and type of points earned may vary from activity to activity.
126.96.36.199 - GIFTS, SURPRISES, SPECIAL CAMPAIGNS - Within the IQOS CLUB, the Operator may organize campaigns leading to obtaining Status Points and Points in Wallet, targeted at Club Members or their defined groups. The Operator may also award Status Points and Points in Wallet as a gift or surprise to the Club Members. The criteria for these activities are always transparent and non-discriminatory.
3.5.3 - The Operator reserves the right to change the number of Status Points and Points in Wallet credited for the individual activities listed in the Section 3.5. The Operator also has the right to change the activities leading to the obtaining of Status Points and Points in Wallet.
3.6 Benefits within the IQOS CLUB program
3.6.1 - The right to use the benefits related to the Status within the IQOS CLUB program is automatically acquired by the Club Member upon reaching the given Status (Silver, Gold, Platinum) within the program. The benefits for members with Gold and Platinum Status are non-claimable.
SPECIAL OFFERS – Gold and Platinum Club members will be offered special offers during the year, which they can receive in exchange for collected points or upon meeting the specified conditions. The rules of each special offer will be defined for each such promotion separately.
SPECIAL EVENTS - Gold and Platinum Status Club Members will be able to participate in special IQOS CLUB events and activities only available to these Status Levels. The rules of each event will be defined for each such event separately.
ADDITIONAL BENEFITS - Club Members with Gold and Platinum Status may be favored in selected competitions or other activities, whether by increasing the probability of winning, exclusive access to such events or in some other way. The rules will be defined for each such action separately.
PRIORITY ACCESS - Thanks to this advantage, the Club Members gain priority information about news in the smoke-free world and the possible right to preferential purchase of novelties. The rules for the use of each such sale campaign shall be defined separately.
3.6.2 - Valid Points in Wallet, obtained within the IQOS CLUB program, can be exchanged by the Club Member for a discount voucher in the amount of 100 CZK, 300 CZK and 500 CZK in the ratio of 1 Point in Wallet = 1 CZK. Valid Points in Wallet can also be exchanged for third-party contests and products. The relevant number of Points in Wallet will then be deducted from the member account of the IQOS CLUB Member.
188.8.131.52 - The validity of the discount voucher (hereinafter to be referred to as the “Voucher”) is 30 calendar days from its delivery, and after the expiry of this period it is no longer possible to use the Voucher. Vouchers can be used to purchase the selected goods at IQOS points of sale, the list of which can be found here or in the e-shop on www.IQOS.com. The voucher cannot be used to purchase single packs of consumables. More information on the possibilities of using different types of vouchers is available in the details of each voucher on the IQOS CLUB website in the "Use your points" section. The voucher can be used only by the Club Member from whose account the Points in Wallet were drawn to create it. The Operator reserves the right to verify the identity of the Club Member at the point of sale when applying the discount, by checking the identity of the Club Member by the relevant employee of the Operator. If the identity of the Club Member is not credibly verified, the Operator's employee may refuse to provide a discount.
184.108.40.206 - Based on the valid Points in Wallet, any number of Vouchers of different denominations can be generated. Only one voucher can be used for one purchase (order) and for one selected item that is no longer discounted. Discount vouchers cannot be combined with each other. The voucher cannot be applied to an item whose value exceeds the value of the voucher. In the case of the return of the goods for which the voucher was applied, the customer will be compensated only for that part of the purchase price exceeding the value of the voucher, and the applied voucher will be forfeited without compensation. The Club Member acknowledges and agrees with these conditions for the operation of vouchers.
3.6.3 - The Operator may assign other additional benefits to Club Members as a surprise, reward or on the basis of occasional campaigns organized within the IQOS CLUB program.
3.6.4 - The Operator reserves the right to change the list of benefits provided on the basis of the Status achieved within the IQOS CLUB program at any time. The Operator also reserves the right to change the face value of the Vouchers, which can be exchanged for Points in Wallet earned in the IQOS CLUB.
4. Termination of membership in the IQOS CLUB program
4.1 - The Operator is entitled to exclude a Club Member from the IQOS CLUB program with immediate effect if:
1. A member of the Club is not an IQOS user resp. user of other tobacco or nicotine containing product or he/she does not observe the valid General Terms and Conditions or acts contrary to good morals, or
2. A member of the Club provided false information during the registration in the IQOS CLUB program or filled in this information for another person, or
3. A Club member has revoked his/her consent to the membership in the IQOS CLUB program, or objects processing his/her personal data, which he/she provided when granting consent to his/her membership and whose provision is necessary for membership in the club, and refuses contacting by the Operator, which is integral part of the club and is necessary for the maintenance of the account of the Club Member.
4.2 - The Operator is also entitled to close a member account in the IQOS CLUB program if no points have been assigned to the Club Member's account for at least 36 months as a reward for the activity and at the same time this Club Member did not visit his/her IQOS CLUB profile during this period.
4.3 - With the death of a Club Member, his/her membership in the club expires.
4.4 - In the event of grave suspicion of misuse of the IQOS CLUB account or benefits.
4.5 - In the cases specified in sections 4.1, 4.2, 4.3 and 4.4, the Operator shall be entitled to deduct all points registered on the account of the Club Member and to close the account.
4.6 - A Club Member shall be entitled to cancel his/her club membership at any time by revoking his/her consent to membership in the IQOS CLUB program, as well as to contacting by the Operator, which is an integral part of it and is necessary for maintaining the Club Member's account. In this case, it will no longer be possible to log into the IQOS CLUB or use the points and benefits earned. However, by re-granting the consent within 36 months of its revocation, it is possible to renew your IQOS CLUB account in full. The request to delete the first name and the first letter of the surname from the profile of the Club Member who recommended him/her shall also be considered a revocation of consent to the conditions of the IQOS CLUB program.
5. Termination of the IQOS CLUB program
5.1 - The Operator reserves the right to suspend or terminate the IQOS CLUB program at any time.
5.2 - In case of suspension or termination of the IQOS CLUB program, the Operator shall be obliged to inform the Club Members about the suspension or termination of the activity via e-mail or SMS, as well as on the website www.IQOS.com.
5.3 - If the IQOS CLUB program is terminated, the Club Member shall be entitled to exchange the points thus collected for the relevant Vouchers and claim the benefits if he/she has collected the appropriate number of points and other benefits according to these General Terms and Conditions. In other cases, all points, vouchers and benefits in member accounts will be deleted.
5.4 - Entitlement to Vouchers and benefits shall not be legally enforceable by a Club Member.
6. Changes to the General Terms and Conditions
6.1 - The Operator reserves the right to change these General Terms and Conditions at any time. The change of the General Terms and Conditions shall be valid from the date of their publication on the website www.IQOS.com. The active gaining of points and applying of the benefits resulting from the membership in IQOS CLUB after the publication of a change in the General Terms and Conditions shall be deemed to constitute acceptance of such change.
7. Resolving disputes
7.1 – If we do not manage to resolve a potential dispute with you regarding your membership or benefits and rewards awarded in the IQOS CLUB by mutual agreement, you may address your petition for the out-of-court resolution of such dispute to the Czech Trade Inspection Authority, Central Inspectorate – ADR Division, Štěpánská 15, 120 00 Prague 2,
e-mail: email@example.com, website: adr.coi.cz. You can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.
7.2 – Our relationship is governed exclusively by the Czech legal code.
8. Information on the processing of personal data of Club Members
8.1 - The Operator, as the controller of personal data, processes the personal data of the Club Members in the scope of name, surname, address, e-mail address, telephone number and the date of birth and in accordance with the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing the Directive 95/46/EC (General Data Protection Regulation) (hereinafter to be referred to as the “Regulation”) and administration of the member account in the IQOS CLUB program and for the purposes with which the Club Member has given consent in accordance with these General Terms and Conditions. The club member shall be responsible for the completeness, truthfulness and accuracy of the personal data provided.
8.2 - Personal data of a Club Member are processed during the granted consent to membership and the following 3 months after the termination of membership. Personal data may be subject to processing even after this date, but only to the extent and for the period required by the accounting and tax legislation of the Czech Republic.
8.3 - Membership in the IQOS CLUB program and the related provision of personal data is voluntary. The processing of personal data is necessary for participation in the club and without their provision it is not possible to participate in the club. The lawfulness of the processing of personal data of contestants is given according to the Art. 6 par. 1 letter b) of the General Regulation on Personal Data Protection.
8.5 - Personal data the Operator is entitled to process may be used for an automated processing, however, without legal effects for the consumer and for profiling, to the extent described in these General Terms and Conditions.
8.6 - Processing of personal data is performed by the Operator, however, personal data may also be processed for the sake of the Operator by the following selected processors/intermediaries:
8.7 - Personal data are processed directly by the organizer or another processor mentioned above, who also provides sufficient and credible guarantees on the technical and organizational security of the protection of the above personal data. The processing of the above personal data takes place in technically and physically secured electronic information systems.
8.8 - Personal data may be made available to authorized persons under certain statutory conditions or provided to other entities to the extent provided by a special law.
8.9 - Personal data may be transferred for processing within the European Union, or within the European Economic Area (e.g. by the processor). In accordance with legal regulations, personal data may be transferred to countries outside the European Union, or the European Economic Area.
8.10 - In case of doubts about compliance with obligations related to the processing of personal data, the Club Member may contact the Operator's contact person at firstname.lastname@example.org or file a complaint to the Office for Personal Data Protection with its registered office at Pplk. Sochora 27, 170 00Praha 7, www.uoou.cz.
9. Consent to the General Terms and Conditions
9.1 - The Club Member expresses his/her consent with these General Terms and Conditions by ticking the box “I want to become a member of the IQOS CLUB”.
Operator: Philip Morris ČR a.s. Vítězná 1, 284 03 Kutná Hora, ID:14803534, registered in the Commercial Register maintained by the Municipal Court in Prague, section: B, insert: 627.
In Prague on March 1, 2023.