Woman holds a IQOS ORIGINALS ONE device with a turquise colour

Your first steps with IQOS ORIGINALS ONE.

Learn everything about your start with IQOS ORIGINALS ONE: How to use, charge and clean your IQOS properly, as well as tips and tricks for the best possible tobacco experience.

Stylized IQOS Originals ONE heated tobacco device and heet stick.

Get to know your IQOS ORIGINALS ONE.

Follow the step-by-step guide to learn the main functions.

	Press the button on the IQOS ORIGINALS ONE for 4 seconds to switch the device on or off.
	Briefly press the button to find out the charging status: 4 white light strips: more than 75 % charged. 3 white light strips: 50 % charged 2 white light strips: 25 % charged 1 white light strip: less than 25 % charged Yellow light strip: The device is discharged, charge it
	Only use the accompanying IQOS ORIGINALS ONE USB power adapter and charging cable for charging. While your device is charging, the light strips will pulsate.
	Make sure your IQOS ORIGINALS ONE is fully charged for up to 20 uses.

Watch the video tutorial for more details about your IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE heated tobacco device in turquoise next to a plant

First steps with your IQOS ORIGINALS ONE.

Getting started with your IQOS ORIGINALS ONE.

	Press the button on the holder until it vibrates. This makes it easier to insert the tobacco stick.
	After the Holder vibrates again, insert the tobacco stick vertically up to the silver line. Do not rotate.
	Enjoy until the third vibration. The tobacco stick is now almost used up. While your device is in use, the lights will also indicate how much of your current usage time is left.
	After use, slide up cap of holder and remove tobacco stick. Then slide the cap back down.

Tip:

The enjoyment lasts for up to 6 minutes.

However, this depends on how you enjoy IQOS ORIGINALS ONE. Take constant puffs instead of small, quick ones. When two puffs or 30 seconds remain, the device will vibrate and the lights will begin to pulse.

Watch the video tutorial to learn all about getting started with your IQOS ORIGINALS ONE.

Turquoise IQOS ORIGINALS DUO next to cable charger.

How to charge your IQOS ORIGINALS ONE.

With a full charge you can use up to 20 HEETS tobacco sticks.

	After pressing the button on your IQOS ORIGINALS ONE, you can see the charging status based on the light strips. A light strip means that the charge level of the device is too low.
	Only use the corresponding IQOS USB power supply and charging cable. The light strips pulsate while your IQOS ORIGINALS ONE is charging.
	Make sure that your device is fully charged so that you can enjoy up to 20 uses.

Watch the video tutorial to learn more about how to properly charge your IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE heated tobacco device and dual cleaning tool

How to clean your IQOS ORIGINALS ONE.

After approx. 20 tobacco sticks, clean your Holder with the IQOS cleaning tools. Make sure that the holder has cooled down before cleaning. Do not use any liquids to clean the device or the cleaning tools.

	Slide the cap upwards, remove it completely and tap out the holder.
	Use both the tilt brush and the rotary brush of the IQOS 2in1 Cleaning Tool to remove coarse residue.
	Clean the inside of the holder with the IQOS Cleaning Sticks to remove stubborn residue (Cleaning Sticks are not included in the IQOS ORIGINALS ONE Kit).
	Finally, clean the cap from both sides.

Watch the video tutorial to learn how to properly clean your IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE tips:

Only use the accompanying USB power supply unit.

To charge your device quickly, use only the the IQOS ORIGINALS ONE USB power supply and charging cable.

More about charging properly in the video

IQOS Originals ONE in silver showing removing of cap

Regularly replace
the cap.

For consistent tobacco enjoyment, replace the cap of the IQOS ORIGINALS ONE with a new one every six months.

Discover our selection of caps

Silver IQOS Originals ONE where inserting a HEETS stick is shown

Do not twist HEETS tobacco sticks.

In order not to damage the heating blade, make sure not to twist the HEETS tobacco stick.

Free expert IQOS cleaning.

Give your IQOS device a professional cleaning for free in one of our IQOS stores.

Find a store

Hand holding a turquoise IQOS Originals One heated tobacco device with a guitar.

That’s not all.
There’s more useful information in our IQOS ORIGINALS ONE User Guide.

Our IQOS ORIGINALS ONE User Guide will let you delve deeper into how your device works and how to use it.

Download our IQOS ORIGINALS ONE User Guide

Hands with paint holding a coffee cup and a turquoise IQOS Originals One heated tobacco device.

Got more questions?

You can contact us in several ways.

Got more questions?

You can contact us in several ways.

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Message Us	Call Us	Video Call Us	Facebook Us
Text us at 707-707. Solutions are an SMS away.	Sometimes you want to talk it out. Give us a ring at 1-844-275-4767 .	Meet us virtually and see the solution for yourself. Start with a chat.	We are very social on our networks. Message us with any questions.

			Message Us Text us at 707-707. Solutions are an SMS away.
			Call Us Sometimes you want to talk it out. Give us a ring at 1-844-275-4767.
			Video Call Us Meet us virtually and see the solution for yourself. Start with a chat.
			Facebook Us We are very social on our networks. Message us with any questions.

WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Your first steps with IQOS ORIGINALS ONE.