FAQs: Answers at your Fingertips
FAQs: Answers at your fingertips.
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Frequently Asked Questions
- Orders & Returns How to return my IQOS and get a refund?
- Orders & Returns How can I change the delivery address after I place my order?
- HEETS Tobacco Sticks Where and what HEETS flavors are available in the US?
- Troubleshooting Where can I find the serial number on my IQOS ORIGINALS?
- Account Management How do I change my account information?
- Orders & Returns How can I cancel an order I have already placed?
- Offers How do I redeem a referral reward?
- Orders & Returns What delivery options are available?



