My product was damaged during delivery. What should I do?

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My product was damaged during delivery. What should I do?

You may contact our IQOS Customer Care team. We are available Monday to Sunday, 8AM to 9PM. You may contact us at:

By LiveChat on www.iqos.com
By Chat on facebook/ph.iqos
By email: contact.ph@iqos.com
By phone: #983838

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Contact hours:
Monday to Sunday, from 08:00 AM to 09:00 PM

© 2023 Philip Morris Products S.A. All rights reserved. Welcome to IQOS Philippines website (the “Website”), owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc. The online store is operated and all orders are fulfilled by Activasia Inc. (or AAI), as an authorized distributor in the Philippines of PMFTC Inc. products sold in IQOS.com. Activasia Inc. Address: 291 Saint Joseph St. Oranbo Drive Brgy. Oranbo, Pasig City 1600 Contact No.: (02) 8634-3162

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