Your very own personal coach

A helping hand in getting to know IQOS.

A little help to get you started

A personal coach will advise you, help you with tips for the correct use of the device and answer your questions.

Woman checking her IQOS coach tips

We’re by your side as you take the next step on your journey.

Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.

Click for a coach

Man showing a gold IQOS holder

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.

Let's chat

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer,

Look through our FAQ

Give us a ring

Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch

Send us an Email

Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.

Email us

Facebook

We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can. 

Our Facebook Page

DM us

You will find more news and we are happy to answer all your questions on our official Instagram-page.

Our Instagram Page