Full support even when you’re abroad

When you are travelling internationally and have questions about IQOS, our IQOS Support is there for you as always.

IQOS Support abroad

You can reach us when you’re travelling internationally using the telephone number +41 21 547 88 88. Our live chat on iqos.com is additionally available to you from 10:00 to 22:00 daily.

 

International Service

You can use our International Service in all countries where IQOS is available and replace your defective device in the event of a valid warranty claim.Please note that your IQOS device needs to have been registered in order to obtain a free replacement.

How to register for International IQOS Support.

If you’ve already registered yourself and your IQOS device for IQOS CARE PLUS, then you can use International IQOS Support now. If you haven’t done so yet, then you can register for and activate IQOS Care Plus here.

REGISTER NOW

Most frequently asked questions about travel and regulations

Information on the current import rules can be obtained on the website of the Kyrgyz customs.
If you want to use IQOS outside the Kyrgyz Republic, please follow the local regulations applicable to tobacco products. The import authorization for HEETS tobacco stick may vary depending on the country. When traveling abroad, you should check the local import regulations. Before traveling, check the quantity that is allowed to be brought into the country of destination. You can find regulatory information on the destination embassy website.

HEETS tobacco are available in over 45 countries worldwide (as of April 2020).Here are some of the countries where HEETS tobacco are available:Here are some of the countries where HEETS tobacco sticks are available:Here are some of the countries where HEETS tobacco sticks are available:Albania, Armenia, Austria, Bosnia, Bulgaria, Canada, Colombia, Croatia, Curacao, Cyprus (GRC), Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Israel, Italy, Japan, Kazakhstan, La Reunion, Latvia, Lebanon, Lithuania, Malaysia, Mexico, Moldova, New Zealand, Netherlands, Northern Cyprus (TRNC), Palestine, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, South Africa, South Korea, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom.

Learn more
In all countries where IQOS is present, you can use our International Service and replace the defective device in the event of a warranty claim. Just contact us on +41 21 547 88 88. Please note that your IQOS device must be registered to be able to replace it free of charge. If not, you can register your IQOS device using your account.

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IQOS warranty

Here you will find all the details of the warranty, with which your IQOS is perfectly secured.

IQOS WARRANTY {properties.altGold}

News

The latest information, offers and promotions can be found in our news section.

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Frequently asked questions on the IQOS tobacco heater

Here are the answers to the most frequently asked questions on IQOS.

FAQ