IQOS ILUMA i
PRIME
Care you can
count on

First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

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FAQs

Find a response to your most common questions.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.

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International Assistance​

Get support when you're away from home.

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IQOS warranty​

Explore IQOS warranty by device.

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Want to chat?

We're here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS store with the store locator

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Phone

Please contact our IQOS CARE team 10:00 - 19:00 Sat to Thursday  and 14:00 - 19:00 Fridays.
Tel. + 964 750 641 7333 (Korek)
+ 964 770 641 3333 (AsiaCell)

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E-mail

Send your questions, and they will be answered shortly.

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All IQOS services under one umbrella.

IQOS ILUMA™ is designed to be used only with TEREA™ sticks.
Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. More information on www.iqos.com.