IQOS ILUMA Care you can count on.

IQOS ILUMA PRIME

First steps

Learn how to use your IQOS ILUMA device and find quick tips.

FAQs

Find a response to your most common questions.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA device.

International Assistance

Get support when you're away from home.

IQOS warranty

Explore IQOS warranty by device.