IQOS warranty.
Our promise: Expert care and a convenient service experience.
IQOS warranty has got you covered
We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty from the date of purchase*
What's covered:
Device malfunction: We'll fix factory faults during the warranty period.
Faulty components: We'll replace defective parts or materials.
What's not covered:
Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your IQOS device.
Support for non-genuine parts.
Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.
*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Explore IQOS warranty by device.
Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
Your IQOS device is covered with:
1 year IQOS warranty from the date of purchase
+ 1 year extended IQOS Warranty and international assistance upon device registration during the warranty period.
User documents and useful links:
Your IQOS device is covered with:
1 year IQOS warranty from the date of purchase
+ 1 year extended IQOS Warranty and international assistance upon device registration during the warranty period.
User documents and useful links:
Your IQOS device is covered with:
1 year IQOS warranty from the date of purchase
+ 1 year extended IQOS Warranty and international assistance upon device registration during the warranty period.
User documents and useful links:
Simple care tips for optimal device performance.
Explore our online resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.
FAQs about IQOS warranty
IQOS warranty covers the repair or replacement of your Holder and/or Pocket Charger of IQOS ILUMA products that have a manufacturing defect, assuming the product is used in accordance with the associated User Guide, in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Upon device registration, all IQOS devices can benefit from International Assistance for device defects when you travel abroad.
The IQOS warranty does not cover:
Uninterrupted and error-free functionality of the product.
Malfunction and/or damage caused by normal wear and tear or otherwise due to the ageing of this product.
Cosmetic damage (such as scratches, dents, broken plastic, etc.), that does not impact the functionality of the product.
Damage caused by misuse, power surge, improper handling, liquid contact, or fire.
Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
Damage or malfunction caused by attempts to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
Damage or malfunction caused by failure to use as described in the associated IQOS User Guide or in contravention of the firmware license agreement.
IQOS Holder and/or Pocket Charger battery performance degradation. The Holder and/or Pocket Charger batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty.
Product containing fully or partially non-genuine parts.
Product for which serial numbers have been removed or altered.
For more details, please consult the user documents available in device packaging and/or at iqos.com/warranty.
Every IQOS device comes with 1 year of IQOS warranty coverage when purchased, which doesn’t need to be activated. Other support services like IQOS extended warranty require activation by linking your device to your customer profile. Not only will you get enhanced coverage, but also dedicated support and the ability to track the warranty status for all your registered devices.
If your device is registered, simply check the device details already linked to your profile. You can also reach out to us in-store, or phone, and we’ll help you.
Before making an IQOS warranty claim, we have a few resources which may provide a quicker fix:
• Read FAQs and browse tips for helpful guidance.
If things still seem a bit off.
• Visit an IQOS Store or any of our qualified partner service points for in-person assistance.
• Connect with IQOS Support over the phone to get personalised assistance and find out what to do next. (+964 750 641 7333 – Korek, +964 770 641 3333 – AsiaCell)
Registering your device will make the support process easier. In the absence of the device details, we may ask for proof of purchase to validate the warranty status of your device.