International Assistance

Get support when you're away from home.

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.* (Call us on: +41 21 547 8888)

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, it's not the end of the world. If your device is still under its warranty, we'll get a replacement to you.*

*Replacement service is not offered in countries where IQOS is not available.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.

Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.