ABOUT IQOS ILUMA i

IQOS ILUMA i™ is our latest innovation from IQOS ILUMA™ heating devices that heat tobacco rather than burning it with the SMARTCORE INDUCTION SYSTEM™.

IQOS ILUMA i™ devices provide a clean and seamless experience with a range of advanced features.

IQOS ILUMA i offers 3 types of devices – IQOS ILUMA i PRIME, IQOS ILUMA i and IQOS ILUMA i ONE

IQOS ILUMA i PRIME™ & IQOS ILUMA i™ devices are equipped with the new Touch Screen so that you can quickly get see the information about your experience:

  • pre-heating status (duration, completion)
  • time left for your experience
  • number of available experiences (one or two)

With IQOS ILUMA i PRIME™ & IQOS ILUMA i™ devices you will also enjoy such advanced features as:

  • Consistent experience with up to 3 consecutive uses (only available in Performance Mode when pause is not activated).
  • Pause your experience and resume it
  • Flexible experience with FlexPuff feature
  • Adaptable Holder battery with 2 FlexBattery modes

With IQOS ILUMA i ONE™ devices you will enjoy:

  • Consistent experience with up to 20 consecutive uses
  • Flexible experience with FlexPuff feature
  • AutoStart / AutoStop feature

IQOS ILUMA i devices are designed to be used only with TEREA SMARTCORE STICK™.

Please see the Important Information for more details.

IQOS ILUMA™ and IQOS ILUMA i™ devices - are both alternatives to cigarettes that heat tobacco with SMARTCORE INDUCTION SYSTEM™.

IQOS ILUMA i is the next generation of IQOS ILUMA heating devices.

What’s new with IQOS ILUMA i PRIME™ & IQOS ILUMA i™?

New Touch Screen to quickly get the information about your experience:

  • pre-heating status (duration, completion)
  • time left for your experience
  • number of available experiences (one or two)

Additional new advanced features to adapt your experience to your usage:

  • Pause your experience with Pause Mode feature
  • Flexible experience that adapts to your usage pattern with FlexPuff feature
  • Adjust the Holder battery mode with FlexBattery feature

What’s new with IQOS ILUMA i ONE™?

  • AutoStart / AutoStop feature
  • Flexible experience that adapts to your usage pattern with FlexPuff feature

Compatibility between IQOS ILUMA i PRIME™ and IQOS ILUMA i™
Yes, they are compatible. You can charge your IQOS ILUMA i PRIME™ Holder in IQOS ILUMA i™ Pocket Charger and vice versa. The charging cable and AC Power Adaptor are the same.

Compatibility between IQOS ILUMA™ & IQOS ILUMA i™ devices
Yes, they are compatible. You can charge your IQOS ILUMA i™ Holder with IQOS ILUMA™ devices and vice versa (applicable for IQOS ILUMA™ and IQOS ILUMA PRIME™).
You can use the charging cable and AC Power Adaptor from IQOS ILUMA™ devices to charge IQOS ILUMA i™ devices. Also, the accessories of IQOS ILUMA are compatible with IQOS ILUMA i™ corresponding devices and vice versa.

Yes, you can use the AC Power Adaptor from the previous generation IQOS™ devices (IQOS™ 3, IQOS 3 DUO™, IQOS 3 MULTI™, IQOS ORIGINALS DUO™ & ONE, IQOS ILUMA™).

Required charging cable: type C.

For optimal charging, just ensure that your AC Power Adaptor:

  • supplies 10W (5V 2A - 5 Volts; 2 Ampers)
  • has the safety certification mark (it is indicated on the power adaptor by CE conformity symbol)

You can check the power information of the AC Power Adaptor on the packaging or on the adaptor itself.

AC Power Adaptor is sold separately. For safe use and optimal charging, you have three options:

  1. use the AC Power Adaptor from the previous IQOS™ devices (IQOS™ 3, IQOS 3 DUO™, IQOS 3 MULTI™, IQOS ORIGINALS DUO™ & ONE, IQOS ILUMA™).
  2. purchase it separately in IQOS™ stores
  3. use a 3rd party Certified AC Power Adaptor (5V 2A with the safety certification mark – widely available in major convenience stores)

Regardless the option, ensure that the charging port of the device is clean and does not have dirt, particles, or dust in it.

If you use a 3rd party Certified AC Power Adaptor, please, ensure it:

  • supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC Power Adaptor itself).
  • has the safety certification mark (it is indicated on the AC Power Adaptor by PSE conformity symbol)
  • is compatible with the IQOS™ cable (type C)
  • is not using lower power. It will increase the charging time, may cause unproper charging, malfunction or may pose safety risks.

You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself. 

Regardless the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.

Yes, 5V 3A (5 Volts 3 Ampers) can be used to charge IQOS ILUMA i™ devices. Charging current will remain 5V 2A.

For optimal charge with the 3rd party Certified AC Power Adaptor, ensure it:

  • supplies 10W (5 Volts and/or 2 Ampers) or above; widely available in major convenience stores
  • using lower power will increase the charging time
  • has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol)

You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.

Over-power AC Power Adaptor can be used (5V 2A or above). They are widely available in major convenience stores. Charging current will remain 5V -2A.

Lower-power AC Power Adaptor will result in longer charging time.

Power and certification information can be checked on the packaging on the AC Power Adaptor itself.

Available for all IQOS ILUMA i™ devices, FlexPuff is an advanced feature that enables a more flexible experience than before.

Depending on the way you puff, FlexPuff adapts to you and may provide 4 extra puffs (on top of 14 puffs) within the 6 min experience.

FlexPuff is designed to work with the tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to every experience.

Note that if you use the Pause, Flexpuff will not work for this experience.

No action is required from you since the system analyses your experience automatically.

How it works:

Towards the end of the experience, your device will analyse if the stick is fully consumed or not.

If the stick is not fully consumed, 4 extra puffs will be automatically added to your experience, and the Touch Screen will indicate it.

Light ring will extend in counterclockwise direction to 9 o’clock position

Additional puffs nearly completed

Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, Pause Mode is an advanced feature that enables to pause your experience for up to 8 minutes, and resume it.

If you do not re-activate your experience within 8 mins, the Holder will automatically switch off and the experience will end.

Use Touch Screen to see if Pause Mode is available:

  • In Performance Mode, during the first 3 minutes or 8 puffs of the experience.
  • In Performance Mode (default setting) for one of the two consecutive uses.

How to use:

  1. Swipe down across the entire Touch Screen to pause. A vibration will indicate when the pause starts.
  2. During the pause, the LEDs on the Touch Screen will fade out one by one (counter clockwise) from 12pm position as the pause duration count down.
  3. If experience is not resumed within 8 min, Holder will turn off. 1 vibration will indicate when pause is close to the end.
  4. Swipe up across entire Touch Screen to resume the experience. Note that when Pause Mode is activated the experience is limited to 14 puffs (including all puffs before and after the pause).
  5. After the experience is resumed, the preheating will take on average 20 sec – Touch Screen will be showing light completing its round.
  6. Vibration and light guide will indicate that the Holder is ready for use.

Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, FlexBattery is an advanced feature that enables to use your Holder battery.

Performance Mode (default):

  • 2 consecutive uses up to 6min each with 1 pause for one of them,
  • or up to 3 consecutive uses up to 6min each without pause.
  • Note: the screen will not show 3rd available experience. After 2nd experience, the screen will show one more available experience (one dash). When no more experiences are available, the screen will indicate the number “0”.

There are two LED intensity levels of your Touch Screen: ‘High’ and ‘Low’ - for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices.

To change the LED intensity, tap five times on the Touch Screen. Your LED intensity level changes in between 100% (High) & 30% (Low).

Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, you can check the number of available experiences by checking the Touch Screen.

Short press on the Touch Screen:

  • Two horizontal dashes indicate – 2 available experiences.
  • One horizontal dash indicate – 1 available experience.
  • One horizontal dash after the 2nd experience indicates that you can have a 3rd experience available.
  • Number “0” indicates that your battery is depleted. No experience available. Please, charge your Holder.

IQOS ILUMA i PRIME™ is the new generation of IQOS ILUMA™ devices that offers a range of advanced features for a clean, seamless and more flexible experience than before.

It is equipped with the new Touch Screen so that you can quickly get see the information about your experience:

  • pre-heating status (duration, completion)
  • time left for your experience
  • number of available experiences (one or two)

You can also enjoy additional new advanced features to adapt your experience to your usage:

  • Have up to 3 consecutive uses (only available in Performance Mode when pause is not activated)
  • Pause your experience with Pause feature
  • May get 4 extra puffs with FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
  • Adaptable Holder battery with 2 FlexBattery modes

IQOS ILUMA I PRIME™ is designed to be used only with TEREA SMARTCORE STICK™.

IQOS ILUMA i PRIME™ is available in 4 colours: Breeze Blue, Garnet Red, Midnight Black.

IQOS ILUMA i PRIME™ is not risk free and provides nicotine, which is addictive.

For more details, please refer to Important Information section at iqos.com.

  1. Turn ON the device - press and hold Pocket Charger Button for 4 seconds, then release; Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
  2. Insert Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.
  3. Insert the TEREA SMARTCORE STICK™ to the line on the filter until Holder vibrates.
  4. Preheating starts automatically (AutoStart), or by swiping up on Touch Screen. Touch Screen will show preheating status (app. 20 sec)
  5. 2nd vibration - you can start using
  6. Countdown Light on the Touch Screen will indicate the remaining time of the experience
  7. Nearly Complete - to signal last 30 seconds or last 2 puffs, Holder will vibrate.
  8. Remove used TEREA SMARTCORE STICK™ and dispose as per Safety Warnings and Instructions.
  9. Insert Holder into Pocket Charger to recharge.

Before the first use, fully charge the Pocket Charger with a compatible AC Power Adaptor (5V, 2A, Type C output) and C-type charging cable from an electrical outlet.

A full charge takes approx. 135 min (2h 15 min).

You can charge the IQOS ILUMA i PRIME™ Pocket Charger with or without the Holder inserted.

It can take up to 10 minutes to fully charge the Holder for the first time (after opening the packaging) or after a long period of inactivity. This is normal.

IQOS ILUMA i PRIME™ Pocket Charger does not require a full charge to work, however we recommend to fully charge it before the first use.

To charge your Holder, insert the Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.

To check the charge level of the Pocket Charger, short press the Pocket Charger Button. Status Lights will turn ON to indicate battery level:

  • 4 LEDs = more than 75% charged
  • 1 LED = less than 25%.
  • 1 LED orange triple blink = battery depleted. Need to charge.

To check the Holder Status - tilt Holder towards you or short press the Touch Screen. Holder Status Lights will show Holder battery level.

If the battery is depleted, the Touch Screen will show the sign as below (zero inside the light ring and no lights on the light ring)

To reset your IQOS ILUMA i PRIME™, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET.

IQOS ILUMA i™ is our latest innovation in heating devices that offers a range of advanced features for a seamless, clean and more flexible experience than before.

It is equipped with the new Touch Screen so that you can quickly get see the information about your experience:

  • pre-heating status (duration, completion)
  • time left for your experience
  • number of available experiences (one or two)

You can also enjoy additional new advanced features to adapt your experience to your usage:

  • Have up to 3 consecutive uses (only available in Performance Mode when pause is not activated).
  • Pause your experience with Pause feature
  • May get 4 extra puffs with FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
  • Adaptable Holder battery with 2 FlexBattery modes

IQOS ILUMA i™ are designed to be used only with TEREA SMARTCORE STICK™.

IQOS ILUMA i™ is available in 5 colours: Breeze Blue, Leaf Green, Digital Violet, Midnight Black.

IQOS ILUMA i™ is not risk free and provides nicotine which is addictive.

For more details, please refer to Important Information section at iqos.com.

  1. Turn on the device - press and hold Pocket Charger Button for 4 seconds, then release; Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
  2. Insert Holder into Pocket Charger, and close Door to charge. Holder Status Light will show Holder battery level.
  3. Insert TEREA SMARTCORE STICK™ to line on filter until Holder vibrates.
  4. Preheating starts automatically (AutoStart), or, by swiping up on Touch Screen. Touch Screen will show preheating status (app. 20 sec).
  5. 2nd vibration - you can start using.
  6. Countdown Light on the Touch Screen will indicate the remaining time of the experience.
  7. Nearly Complete - to signal last 30 seconds or last 2 puffs, Holder will vibrate.
  8. Remove used TEREA SMARTCORE STICK™ and dispose as per Safety Warnings and Instructions.
  9. Insert Holder into Pocket Charger to recharge.

Before the first use, fully charge the Pocket Charger with a compatible AC Power Adaptor (5V, 2A, Type C output) and C-type charging cable from an electrical outlet.

A full charge takes approx. 135 min (2h 15 min).

You can charge the IQOS ILUMA i™ Pocket Charger with or without the Holder inserted.

It can take up to 10 minutes to fully charge the Holder for the first time (after opening the packaging) or after a long period of inactivity. This is normal.

IQOS ILUMA i™ Pocket Charger does not require a full charge to work, however we recommend to fully charge it before the first use.

To charge your Holder, insert the Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.

To check the charge level of the Pocket Charger, short press the Pocket Charger Button. Status Lights will turn ON to indicate battery level:

  • 4 LEDs = more than 75% charged
  • 1 LED = less than 25%.
  • 1 LED orange triple blink = battery depleted. Need to charge.

To check the Holder Status - tilt Holder towards you or short press the Touch Screen. Holder Status Lights will show Holder battery level.

If the battery is depleted, the Touch Screen will show the sign as below (zero inside the light ring and no lights on the light ring)

To reset your IQOS ILUMA i™, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET.

IQOS ILUMA i ONE™ is our latest innovation in heating devices that offers a range of advanced features for a clean, seamless and more flexible experience than before.

IQOS ILUMA i ONE™ is all-in-one pocket-sized solution to use on the go and it offers:

  • Consistent experience with 20 consecutive uses without recharge
  • You may get 4 extra puffs with FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.).
  • AutoStart/AutoStop feature

IQOS ILUMA i ONE™ are designed to be used only with TEREA SMARTCORE STICK™.

Available in 5 colours: Breeze Blue, Leaf Green, Digital Violet, Midnight Black.

IQOS ILUMA i ONE™ is not risk free and provides nicotine which is addictive.

For more details, please refer to Important Information section at iqos.com.

  1. Turn on the device - press and hold the Button for 4 seconds, then release; Status Lights will turn ON slowly.
  2. Slide the cap to open.
  3. Insert TEREA SMARTCORE STICK™ to the line on filter until the device vibrates and lights pulse.
  4. Preheating starts automatically (AutoStart), or, by pressing the Button for 1 second (app. 20 sec).
  5. 2nd vibration and Status Light stays fixed - you can start using.
  6. During the use, Status Light will indicate remaining time.
  7. To signal the last 30 sec or last 2 puffs, the device will vibrate once with one light pulsing white
  8. Remove TEREA SMARTCORE STICK™.
  9. Slide the cap back to close.

IQOS ILUMA i ONE™ is equipped with AutoStart/AutoStop feature.

The experience will stop automatically if the TEREA SMARTCORE STICK™ is moved or removed from the device.

 Before first use, fully charge your device with a compatible AC Power Adaptor (5V, 2A, Type C output) and USB-C charging cable from an electrical outlet.

A full charge takes approx. 90 min (1h 30 min)

IQOS ILUMA i ONE™ does not require a full charge to work, however we recommend to fully charge it before the first use.

To check the charge level, short press the Button. Status Lights will turn ON to indicate battery level:

  • 4 LEDs = more than 75% charged
  • 1 LED = less than 25%.
  • 1 LED orange triple blink = battery depleted. Need to charge.

To reset IQOS ILUMA i ONE™, press the Button for 7 seconds, then release.
All Status Lights will turn OFF, blink twice, and turn on.

Lights Blink Yellow - Battery depleted, need to charge.

Lights Blink White Twice – device is outside operating temperature range (0°C~40°C).

Lights Blinks Red – reset the device. If red light blinking persists -> please, contact us or visit the nearest IQOS™ Store for assistance.

If you have not used the device for a long period of time, first, try to charge it to ensure it can function. Please, ensure there is no visible damage before use.

In case you notice any malfunctioning during the use of the product, please stop using the device.

When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear after up to 10 minutes. This is a normal process.

If you see the unusual screen indication, this may indicate one of the below. Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™.

Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3x

Issue: Device is out of operating temperatures range

Action: Bring the device to the optimal temperature range (0 – 40°C)

Screen: One or two horizontal lines blinking 8x

Issue: Battery End of Life; One or both experiences permanently lost

Action: Eligibility replacement check

Screen: Letter “E” flashing 3x

Issue: Proximity to magnet affecting device / Device malfunction / Firmware update failed or interrupted

Action: Reset the device

Screen: Number “0” flashing 3x

Issue: Low battery

Action: Charge the Holder by inserting it in a charged Pocket Charger

Screen: no lights

Issue: Holder OFF / Holder discharged / Contacts dirty / broken Holder

Action: switch on the Holder, charge it or clean it. In case of broken Holder, please, contact us or visit the nearest IQOS Store for assistance.

By default, on a new device, the AutoStart is activated. You can also swipe your finger up from the bottom to the top of the screen to manually start the experience. Ensure your device is turned on.

If you experience difficulties starting your experience automatically upon stick insertion, check the following:

Discharged Holder:

  • The Pocket Charger should be sufficiently charged (at least one solid white light) to allow full charge of the Holder.
  • Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white.

Device is outside the optimal temperature range:

  • The operating temperature range for IQOS ILUMA i devices is 0°C - 40°C. If used outside this operating range, an experience could be interrupted or not starting.
  • Bring the device to the optimal temperature range.

Incorrect stick or incorrect stick insertion:

  • The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
  • Ensure that the TEREA SMARTCORE STICK™ is fully inserted (approximately up to the line)

To confirm that the experience has started, the device will vibrate, and the ring will slowly appear from the bottom of the screen until fully closing.

By default, on a new device, the AutoStart is activated. Preheating should start automatically (AutoStart), or, by pressing the Button for 1 second.

If you experience difficulties starting your experience automatically upon stick insertion, check the following:

Discharged device:

  • The device should be sufficiently charged (at least one solid white light).
  • Charge the device with the compatible charging cable and AC Power Adaptor.
  • If fully discharged, the device lights may take a few seconds before turning on.
  • A full charge takes approximately 90min. The 4 lights will turn solid white and then turn off when fully charged.

Device is outside the optimal temperature range:

  • The operating temperature range for the IQOS ILUMA i™ devices is 0°C - 40°C. If used outside of its operating range, an experience could be interrupted or not starting.
  • Bring the device to the optimal temperature range.

Incorrect stick or incorrect stick insertion:

  • The device is designed to only work with TEREA SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
  • Ensure that the TEREA SMARTCORE STICK™ is fully inserted (approximately up to the line).

To confirm that the experience has started, the device will vibrate.

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™.

If you experience difficulties using the Touch Screen, check the following:

  • You are not using gloves
  • Your fingers are clean and dry
  • The screen is not broken or cracked
  • The screen is clean and dry

If there are no lights on the screen, check if:

  • Your Holder is ON
  • Your Holder is charged
  • Your Holder has not been damaged

If there are lights on the screen, perform a reset.

If physical damage and the above steps did not resolve the issue, please, contact us or visit the nearest IQOS Store for assistance.