IQOS ILUMA - Why is AC Power Adaptor not sold with the device? What AC Power Adaptor to use?
• Indeed, AC Power Adaptor is no longer sold with the device. It is now sold separately.
• For safe use and optimal charging, you have three options:
• use the IQOS AC Power Adaptor from the previous IQOS devices
• purchase it separately in IQOS selling stores
• use a 3rd party Certified AC Power Adaptor (with the safety certification mark)
• Regardless of the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.
• If you use a 3rd party Certified AC Power Adaptor, ensure it:
• supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC Power Adaptor itself).
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• is compatible with the IQOS cable (type C)
• using lower power will increase the charging time, may cause unproper charging, malfunction or may pose safety risks
• Depending on the used model of the AC Power Adaptor, the Pocket Charger may take up to 15 minutes before a light pattern appears.
• You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.
Risks using a 3rd party AC Power Adaptors:
• malfunctions induced by 3rd party accessories (including AC Power Adaptor and charging cable) are not covered by the manufacturer’s warranty.
If you use a 3 rd party charging cable, ensure it:
• it is designed to deliver up to 2 Ampers
• has the safety certification mark (it is indicated by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• If you are experiencing any trouble, please go to your nearest IQOS store so that one of our agents can assist you.
IQOS ILUMA PRIME & IQOS ILUMA:
• Cable: type C to type C
• Pocket Charger battery capacity – 2700 mAh nominal .
IQOS ILUMA ONE:
• Cable: type C to type C
• Battery capacity - 1,728 mAh nominal
• AC Power Adaptor was removed to reduce the electronic waste and our carbon footprint.
• We are also trying to optimise the cost of the devices in order not to increase price of the device.
• You can buy it in IQOS selling stores
• Yes, 5V 3A (5 Volts 3 Ampers) can be used to charge IQOS ILUMA devices. However, the charging current will remain 5V 2A.
• For optimal charge with the 3rd party Certified AC Power Adaptor, ensure it:
• supplies 10W (5 Volts and/or 2 Ampers) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
• The best AC Power Adaptor to charge IQOS ILUMA will be 5V 2A (5 Volts 2 Ampers) or above.
• Also, please, ensure the products has safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
• Over-power AC Power Adaptor can be used (5V 2A or above). However, the charging current will remain 5V -2A.
• Lower-power AC Power Adaptor will result in longer charging time.
• Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
• Yes, they can be used as long as the AC Power Adaptor can provide enough power(>=10W). Otherwise, the charging time will be longer.
• You can purchase IQOS AC Power Adaptor separately in IQOS selling stores
• If you decide to purchase a 3rd party AC Power Adaptor, ensure that it:
• supplies 10W (5 Volts and/or 2 Ampers) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
Note: we cannot provide the list as we cannot control the 3rd party AC Power Adaptor quality.
• We cannot advise you on any specific brand because we are not assessing their quality
• However, if you prefer to charge your device with a 3rd party Certified AC Power Adaptor, please, ensure it:
• supplies 10W (5 Volts and/or 2 Ampers) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
Note: we cannot provide the list as we cannot control the 3rd party AC Power Adaptor quality.
• The overall cost of the components and the transportation costs are constantly increasing.
• We take proactive steps to offset these increases and we try to optimise the costs so that the device price does not go up.
• On top, AC Power Adaptor was removed to reduce the electronic waste and our carbon footprint.
• If you already have one or several AC Power Adaptors from the previous IQOS devices, you can continue using the same AC Power Adaptor.
• If you purchase IQOS for the first time, you can buy it in IQOS selling stores
• Yes, they can be used.
• For optimal charge with the 3rd party Certified AC Power Adaptor, ensure it:
• supplies 10W (5 Volts 2 Ampers) or above
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol) [or compliant with applicable Iraqi regulations]
• Power and certification information can be checked on the packaging on the AC Power Adaptor itself.
• We advise you to purchase an IQOS AC Power Adaptor in IQOS selling stores
• AC Power Adaptor itself doesn’t provide power; it acts as a regulator channeling power from the source to the device.
• IQOS AC Power Adaptor can take power voltage ranged 100-240V and it follows USB Standard of outputting 5V.
• Device has over voltage protection mechanism and no charging is allowed if incoming voltage goes over 6.8V. We recommend using certified 5V/2A AC Power Adaptor.