What to do if my IQOS is broken?

It is important for us to offer you the best IQOS experience possible. If you have an issue with your IQOS, we recommend that you use our online auto diagnosis tool, available in the Support page, to resolve it. You may also contact us at 0 800 814 814, from 8am to 10pm, every day. One of our agents will identify the issue and provide you with a replacement solution.

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This product is not risk free and provides nicotine which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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This site contains information about an electronic product for tobacco consumption and is reserved for smokers over 18 years old residing in France. For more information about Philip Morris International or its products, visit www.pmi.com

This website contains information about products without combustion and we need your age to make sure that you are an adult in France who would, otherwise, continue to smoke or use nicotine products.