What to do if my IQOS is broken?

It is important for us to offer you the best IQOS experience possible. If you have an issue with your IQOS, we recommend that you use our online auto diagnosis tool, available in the Support page, to resolve it. You may also contact us at 0 800 814 814, Monday to Friday from 8 AM to 8 PM, Saturday from 9 AM to 7 PM, Sunday closed. One of our agents will identify the issue and provide you with a replacement solution.