What does the red light on my Pocket Charger mean?


a. Holder light on the IQOS 2.4 Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle. 

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C) 

Please, perform a reset of your device  and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care 01-8000-1-8000-1 Monday- Sunday 10:00 am - 8:00pm contact.co@myiqos.com Tw @iqos_support_co Fb @IQOS.CO or ask for assistance at the nearest IQOS store [All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website]. 


IQOS 2.4

Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device. 


IQOS 3 DUO, IQOS 3 and IQOS 3 Multi

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 

A red blinking light can occur on: 

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits. 

• Holder status light: Holder malfunction -> Please, perform a reset of the device.

Still no luck? Please contact Customer Care  [ every day from 8am to 10pm - 0800814814 ].


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