What does the red light on my Pocket Charger mean?
Let's chat
Can’t find what you’re looking for?
Contact our Live Chat :
Live chat hours
- Monday to Friday 8am - 8pm
- Saturday 9am - 7 pm
- Sunday closed
a. Holder light on the IQOS 2.4 Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care 01-8000-1-8000-1 Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed contact.co@myiqos.com Tw @iqos_support_co Fb @IQOS.CO or ask for assistance at the nearest IQOS store [All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].
BackAny red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device.
BackAny white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
A red blinking light can occur on:
• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.
• Holder status light: Holder malfunction -> Please, perform a reset of the device.
Still no luck? Please contact Customer Care [Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed - 0800814814 ].
Back
Can’t find what you’re looking for?
Contact our Live Chat :
Live chat hours
This product is not risk free and provides nicotine which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
HELPFUL LINKS
Language
We accept
© 2024 Philip Morris Products SA All rights reserved
Please enter your age to ensure that you are an adult smoker / user.
Please enter your age to ensure that you are an adult smoker / user.
Please enter your age to ensure that you are an adult smoker / user.
Are you over 18 years old ?
You must be 18 or over to access materials on this site.
This website contains information about products without combustion and we need your age to make sure that you are an adult in France who would, otherwise, continue to smoke or use nicotine products.
Country redirect
Please note this site is intended for France. In order to ensure compliance with local legal requirement, we need to redirect you to your country of origin.
CONTINUE