What does the red light on my Holder mean?

IQOS 3 DUO, IQOS 3 & IQOS 3 Multi

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. 

Any red light (steady or blinking) indicates that there is a device error. 

Please, perform a reset of your device and try using it again.

Still no luck? Please contact Customer Care  [Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed - 0800814814].


IQOS 2.4 PLUS & IQOS 2.4

The red light, blinking or steady, on your Holder may indicate that:

- Holder is not  charged

- Device is outside its optimal operating temperature (10°C - 40°C) 

- You pressed on the Holder button during usage

- Holder malfunction

To resolve the issue, you may try the following:


a. Check that the Pocket Charger is switched ON and has enough power

b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes for IQOS 2.4 Plus and up to 5 minutes for IQOS 2.4)

c. Ensure your Holder’s electric contact is clean

d. If none of the above works, perform a reset of your device

e. Still no luck? Please contact Customer Support 0 800 814 814.


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