Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc.
Any red light (steady or blinking) indicates that there is a device error.
Please, perform a reset of your device and try using it again.
Still no luck? Please contact Customer Care [every day from 8am to 10pm - 0800814814].
BackThe red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction
To resolve the issue, you may try the following:
a. Check that the Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes for IQOS 2.4 Plus and up to 5 minutes for IQOS 2.4)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Support 0 800 814 814.
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