I am new to IQOS. Do you offer any personalized assistance? Is it free of charge?

We encourage adult IQOS users to join our complimentary and effective QOACH program. Your personal QOACH will answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. How does this program help? Our highly trained Qoaches will tell you how to clean your device or providing tips about IQOS.

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Can’t find what you’re looking for?

Contact our Live Chat :

Live chat hours
Monday to Friday10.00 to 18.00
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