I am new to IQOS. Do you offer any personalized assistance? Is it free of charge?

We encourage adult IQOS users to join our complimentary and effective QOACH program. Your personal QOACH will answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. How does this program help? Our highly trained Qoaches will tell you how to clean your device or providing tips about IQOS.

Let's chat

Can’t find what you’re looking for?

Contact our Live Chat :

Live chat hours
Monday to Friday10.00 to 18.00
SaturdayClosed
SundayClosed
OTHER WAYS TO CONTACT US
, size='2048.2048'

We use cookies to give you a personalized experience (to suit your online behavior on this, and other, sites) for our ads, content, and communications; to improve the site; and to operate the site, and remember your preferences. If you want this, you can “agree to all”. Or, if you prefer to know more, or disable cookies, click “Find out more”. Any personal data about you will be used as described in our Privacy Notice. You can change your mind at any time by clicking “Cookie preferences” from any page.