I am new to IQOS. Do you offer any personalized assistance? Is it free of charge?

We encourage adult IQOS users to join our complimentary and effective QOACH program. Your personal QOACH will answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. How does this program help? Our highly trained Qoaches will tell you how to clean your device or providing tips about IQOS.

Let's chat

Can’t find what you’re looking for?

Contact our Live Chat :

Live chat hours
Monday to Sunday8am – 10pm

Please enter your age to ensure that you are an adult smoker / user.


You must be 18 or over to access materials on this site

This site contains information about an electronic product for tobacco consumption and is reserved for smokers over 18 years old residing in France. For more information about Philip Morris International or its products, visit www.pmi.com

This website contains information about products without combustion and we need your age to make sure that you are an adult in France who would, otherwise, continue to smoke or use nicotine products.