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Gold IQOS DUO on a wooden table - IQOS charging slowly

Broken heating blade

Most cases of a broken heating blade happen:

  1. When cleaning your IQOS 3 Duo™ Holder
  2. Incorrect insertion of the cap on the IQOS 3 Duo™ Holder
  3. Twisting the tobacco stick in the IQOS 3 Duo™  Holder

 

Some advice for future avoidance:

  1. When cleaning the Holder make sure the blade is cold.
  2. When cleaning the Holder make sure to not exert stress on the blade.
  3. When you place your cap on the IQOS 3 Duo™ Holder make sure it is aligned correctly before clipping it in place.
  4. Did you know that you should never twist your tobacco stick while it is inserted in the IQOS 3 and disrupt your IQOS™ experience?

 

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Gold IQOS device, a mobile, a yellow cup and a glass of water on a table bar

Lights flash abnormally

This can be due to different reasons, get support to fix your IQOS.

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Grey IQOS Duo on a table in a garden

Other issues

This can be due to different reasons, get support to fix your IQOS.

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