Which support services are available with IQOS Support?
You can benefit from both standard and extended support services.
- Standard support services: These are accessible to any adult smoker or adult user without device registration. For example: Our live chat, the retailer search, professional device cleaning in our IQOS stores, the hotline, our social media pages Facebook and YouTube and many more.
- Extended support services with device registration: Create your customer account and register each of your IQOS devices to get access to additional IQOS services*. For example: software updates with the IQOS app, online device diagnosis tool, accident insurance or international support. Please read the terms and conditions that explain these services [here].