What different services and privileges are available with IQOS Support and what are the requirements to benefit from them?
- Basic services
- Extended services with device registration
- Additional advantages with IQOS Club membership
- Basic Services: These services are available for every adult smoker or legal age user without an IQOS device registration. For example: our live chat, hotline, store finder, professional device cleaning in IQOS stores, our social media pages Facebook and YouTube and many more.
- Extended Services with device registration: Create your customer account and register each of your IQOS devices to get access to further IQOS services. For example: IQOS trial month, software update with the IQOS app, online device diagnostic tool, accident damage coverage or international assistance. Please read the terms and conditions explaining these services [here].
*Instructions for device registration can be found here.
- Additional privileges with IQOS Club membership: You’ve already registered your device? Then you can also register for the IQOS Club and look forward to unforgettable experiences, pre-sales, surprises and exclusive rewards in the IQOS Club. Share your experiences with friends** and benefit from our referral program.