- Remove all devices, not only IQOS, from the Bluetooth settings from the respective end device.
- Turn off Bluetooth on the phone/PC.
- Turn off your IQOS and turn it on again.
- Log in to the website again and clear your cache in the browser.
- Ensure that only one IQOS device is connected via Bluetooth.
- Make sure both Charger and Holder are registered on your profile on the website.
- If you are using an iOS device, make sure you launch the IQOS app using the Bluefy browser.
What can I do if the Bluetooth connection does not work?
Use our live chat
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- Monday to Friday 08:00 to 21:00