Back to IQOS app

What can I do if the Bluetooth connection does not work?

Please try the following steps:
  1. Remove all devices, not only IQOS, from the Bluetooth settings from the respective end device.
  2. Turn off Bluetooth on the phone/PC. 
  3. Turn off your IQOS and turn it on again. 
  4. Log in to the website again and clear your cache in the browser.
  5. Ensure that only one IQOS device is connected via Bluetooth.
  6. Make sure both Charger and Holder are registered on your profile on the website.
  7. If you are using an iOS device, make sure you launch the IQOS app using the Bluefy browser.
If this does not work, try pairing your IQOS via USB. Avoid connecting via Bluetooth.

Was this information helpful?

Glad to know this article helped.

Thank you for letting us know.

Use our live chat

Can‘t find what you are looking for?

Contact our IQOS experts.

Contact hours

  • Monday to Friday 08:00 to 21:00

Contact us