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What are the different areas of IQOS Support?

There are two service-oriented areas and one for our existing loyalty programs:
  • Try: Test IQOS for free - either with our IQOS test offer (IQOS trial month) at home or directly in the IQOS Store with IQOS experts. Discover the different flavors of our HEETS tobacco sticks and let us advise you on your next steps with IQOS. 
  • Get Support: If you have already switched to IQOS, you will benefit from our IQOS Support all-round support from the very first moment. Whether expert tips on your first steps with IQOS or on how to get the most out of your device: Everything you need to enjoy your IQOS moment.
  • Enjoy Privileges: Look forward to unforgettable experiences, pre-sales, surprises and exclusive rewards in the IQOS CLUB. Share your experiences with friends* and benefit from our referral program (IQOS Friends Code).
* Adults who would otherwise continue to smoke or use other nicotine products.
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