Why Does My IQOS ILUMA iTM Not Work Optimally?
Why Is My IQOS ILUMA iTM Device Not Available for the 2nd Consecutive Experience?
There are several factors that can cause your IQOS ILUMA iTM device to be unavailable for 2 consecutive experiences, such as:
1. Your device may be in the Eco Mode (FlexBattery feature)
In Eco Mode, your Holder will be set for a single use only, lasting up to 6 minutes. In Eco Mode, the Holder will always show one horizontal line (when fully charged). You can change the FlexBattery setting in the IQOS Web App to Performance Mode, which allows multiple consecutive uses
2. Discharged Holder
The Pocket Charger should be sufficiently charged (at least one solid white light) to allow full charge of the Holder. Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white
3. Dirty contacts
Clean the contacts on the Holder and on the Pocket Charger (the place where the Holder gets in contact with the Pocket Charger)
4. Out of optimal temperature range
The operating temperature range for the IQOS ILUMA iTM devices is 0°C - 40°C. If used outside of its operating range, an experience could be interrupted or not starting. Bring the device to the optimal temperature range.
5. Battery degraded
If the lights blink 8 times during the experience after 12 months since the purchase – normal battery degrading situation.
If the lights blink 8 times during the experience before 12 months since the purchase – eligibility replacement check
6. Humid sticks:
If the TEREATM sticks are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
To store your TEREATM sticks in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions.
Why is the 3rd Experience Not Available on My IQOS ILUMA iTM Device?
This issue may come from various reasons, such as:
1. You are using Pause feature in Performance Mode
With a fully charged Holder, you can have the 3rd consecutive experience in Performance Mode (FlexBattery feature) if you do not use the Pause for the first two experiences. If you use the Pause, the device will only deliver 2 consecutive uses.
2. Holder is not fully charged
Charge your Holder by placing it in a charged Pocket Charger. Note that the Touch Screen will not show 3rd available experience even if the Holder is fully charged and the experience is available.
3. Device is outside the optimal temperature range
If the Holder is used outside the optimal temperature range (0°C - 40°C), the device may need to use more energy per use. This may discharge the battery more rapidly. Bring the device to the optimal temperature range.
4. Humid sticks
If the TEREATM sticks are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
To store your TEREATM sticks in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions.
5. Battery degradation:
The battery degradation may happen over time as for any other electronic device. In this case, the replacement is not covered by the warranty.
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