How to reset IQOS?

Resetting your device is very simple: IQOS 3 DUO: press and hold the Charger button for 10 seconds, then release. IQOS 3 MULTI: press and hold the button for 10 seconds, then release.

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours:

  • Every Sunday – Thursday 9AM to 6PM

OTHER WAYS TO CONTACT US