Troubleshooting your IQOS ILUMA i ONE
Find a solution for your device issues.
IQOS ILUMA i ONE top and bottom lights flashing white
Top and bottom lights will flash white on short button pressed, when trying to start an experience.
It means that Device lock mode is activated, and the device is locked. In this case visit the nearest store.
FlexPuff not working
FlexPuff activation and number of puffs depend on individual usage patterns.
Your device will automatically analyse the consumed volume of aerosol and might activate FlexPuff.
Thus, the extended experience might not apply to all adult consumers and/or experiences.
If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used still within up to 6min experience duration.
Find out what is FlexPuff.
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Lights on device on short button press, but unable to charge
Are the lights ON, but the device is not charging? Then the charging ports might need to be cleaned.
- Unplug the device and ensure the charging ports on both the device and the charging cable are dry and clean from contamination.
- Charge your device by using compatible AC power adaptor and cable for approximately 90 min, for full charge. 4 lights will turn solid white and then turn off when it is fully charged. If the device is fully discharged, the light might take few seconds before turning ON.
- In case the lights on the device are on, but unable still to charge, try to perform a reset. Press and hold down the ON/OFF button on the device for 10 seconds continuously. RESET is confirmed when status lights fade in, blink twice fast, ramp up and then the current device charge level will be shown.
IQOS ILUMA iTM is used exclusively with TEREATM tobacco sticks.
Do not ingest or disassemble TEREATM sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
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