The white lights on the Holder indicate your IQOS is performing an action normally. This could be charging, resetting or indicating a ready-to-use or fully charged status.
The white lights on your Pocket Charger indicate that the temperature where you are is outside the recommended range to use your IQOS (under 32°F or over 104°F).
The red lights, blinking or steady, on the Holder or the Pocket Charger mean there's a device error such as Holder malfunction, a broken blade, or other issue. The first thing you should try is resetting your device [How to reset IQOS ORIGINALS?].
If that doesn’t fix your red light, contact IQOS Customer Care for further assistance.
What should I do if there’s an orange or yellow light blinking on the Pocket Charger or Holder on my IQOS ORIGINALS Device?
An orange or yellow light should not appear on your IQOS ORIGINALS Device. If your Device shows an orange or yellow light, this may indicate a device issue or error. For proper troubleshooting and next steps, please consult our online self-diagnostic process or contact an IQOS Care Expert for guidance and support by calling 1‑844‑275‑4767 or texting 707‑707.
