What do I do if I realize that my order is wrong after I placed the order?

Unfortunately, we can�t change the order once an order has been placed.

Upon delivery, you can just refuse to accept the package.

If you have already received the package, you can request a refund within the first 60 days of the purchase. Please note that there is no refund of HEETS. For more information, click here: [How to return my IQOS and get a refund?].

If you need additional guidance, please reach out to an IQOS Care Expert:

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.