I received a shipping confirmation. Why hasn't my IQOS package arrived yet?

If your order will be delivered same-day, keep an eye out for your driver�they�ll send confirmation. If you ordered next-day delivery, then�you�ll�receive a shipping confirmation from our delivery partner.?
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We work with our partners to meet these delivery expectations, but sometimes things are out of our hands. If you live far from a distribution center, or there are other factors like weather, your delivery times may vary.?

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Additionally, we don't ship orders on Sundays. All same-day orders placed on Saturday after 7 p.m. will be fulfilled Monday. All next-day orders placed on Saturday after 2 p.m. will be fulfilled Monday. ?
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Alternatively, you can track your shipment with the tracking number you received after purchasing.?
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The information provided is subject to�terms and conditions.?

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.